Student Services & Billing Associate

Third Street Music School•New York, NY

2d•Onsite

About The Position

The Student Services Accounts & Partners@3rd Associate serves as a key point of contact for students, families, faculty, and the public, responding to general inquiries and aiding with registration, billing, and class attendance. This associate is responsible for the registration database, enrollment, billing and related tasks. They also perform general administrative duties and work on special projects in support of the goals of the Student Services Department.

Requirements

Bachelor’s degree or relative experience
Bookkeeping experience and capacity to maintain financial records
Strong customer service experience and interpersonal skills
Ability to work collaboratively as part of a team, to listen to and engage people of various backgrounds and to maintain a professional demeanor at all times
Excellent organizational skills and attention to detail
Ability to set priorities and manage competing demands
Ability to draft and edit correspondence
Strong computer skills including Microsoft Office

Responsibilities

Process student enrollment, attendance, account adjustments and withdrawals/refunds
Generate billing, collection, and financial letters
Serve as parent contact for billing (including enrollment/management of automatic payments)
Follow up on collections
Setup database (course creation, calendar prep, update offerings) for online registration
Run database queries and preliminary reports
Monitor data for accuracy and tracking (data cleanup)
Audit reporting
Awareness of opportunities for deeper engagement for incoming and returning students
Transcribe preschool contracts from School Admin
Participate in management and maintenance of financial aid
Place students in offerings following Open House
Input and maintain student information in database
Act as family liaison: serve as point of entry and guide families through registration casework and phone calls
Coordinate efforts to more effectively engage and retain students in all stages of the program
Lead response and resolution to P@3 queries and issues
Provide clerical and administrative office support
Relieve receptionist for breaks
Act as weekend receptionist
Greet and assist visitors
Open, close and maintain reception area
Distribute studio keys and documents to faculty/staff
Bring mail to post office/mailbox
Answer phones, field questions, and direct calls