Student Billing Advisor

University of Denver•Denver, CO

3d•Hybrid

About The Position

The Bursars Office is responsible for the collection and billing of tuition-related charges, as well as the administration of Federal Perkins Loans. We work with students and their families to help obtain their educational goals at the University of Denver. Under the supervision of the Asst. Bursar, Student Servicing, the Advisor develops an expert knowledge of all billing policies and procedures associated to tuition and Federal Perkins accounts. Counsel students and parents regarding receiving tuition statements, credit disbursements, payment options and financial aid at DU. The Advisor provides professional advising service. The Advisor evaluates and assesses documented changes in financial circumstances that occur in a students family during the course of an academic year and exercises professional judgment in determining the students ability to pay. The Advisor assists in the development of processes including the creation/updating of office policy and procedures associated with programs in which they are involved.

Requirements

Proficiency in Microsoft Windows, Excel and Word.
Strong user skills in automated computer system environment.
Strong customer service skills.
Multiple task management an prioritization.
Demonstrated accomplishment in process improvements.
1-2 years experience working in student financial services; 2 years may be substituted for financial or customer service-related experience
High School diploma required
Knowledge of student financial processes, guidelines, and procedures
Demonstrated skills in conflict resolution, verbal and written communication, time management, coordination and event planning, and human relations

Nice To Haves

Exceptional knowledge of collection process, Tuition, Third Party, and CRC Billing, and the ability to interpret and analyze student tuition accounts.
Knowledge of professional judgment techniques is preferred.
Ability to identify data integrity issues in and discrepancies within student financial software is preferred
Proficiency in student financial software
Bachelors Degree

Responsibilities

Provides professional advising services: The Advisor works with new and continuing students, families and members of the University of Denver community in a personalized way on all aspects of the billing process including fee assessment, financial aid disbursement, credit refunds and payment plans.
The Advisor works with DU students to craft a financial plan to make the University of Denver affordable.
Requires knowledge of financial aid topics including cost of attendance, federal and institutional need, types of aid offered, how to apply for outside scholarships, and how receiving outside resources may affect financial aid offered.
Requires knowledge of registration requirements for receiving Federal, State and Institutional financial aid.
Advisor is responsible for understanding variable tuition rates in order to explain fee assessment in detail.
Must be able to explain payment options, including tuition payment plans, employer reimbursement, third party sponsorship and VA Chapter 33 financing options, billing, disbursement dates, late payment fees, the implications of withdrawal, stop-out, re-admit, reapplying for aid, including all timelines/deadlines.
Routinely deals with problems and issues of a highly sensitive financial and personal nature, and therefore must exhibit independent judgment, tact and diplomacy, maintain strict confidentiality, and adhere to data sharing regulations including the Family Education Rights and Privacy Act of 1974.
Must have knowledge of Title IV, Title IX, and Federal Perkins Loan Program regulations to ensure compliance with program requirements and to protect the Universitys eligibility for program participation.
Acquires in depth knowledge of payment and loan options to appropriately settle tuition account balance.
All Advisors are catalysts in supporting students through various channels, including in person, email, and on the phones.
Advisors are expected to support the front desk overflow, including incoming document management.
Supporting financial responsibility: The Advisor must have knowledge in understanding the Financial Responsibility Agreement, in doing so protecting the University from any liability and the student from incurring additional debt.
The Advisor must be able to communicate in detail the students responsibility regarding their debt to the University including possible consequences for late payments or failing to pay in full.
The Advisor must be able to advise all students on all payment options, including DUPay, DU Payment Plan, Employer Reimbursement and Third-Party billing.
All advising is conducted in support of student retention.
Prepare and maintain Third Party and Employer Reimbursement contracts, accounts and payments.
The Advisor must be able to assist students with past due balances to prevent additional debt from incurring.
The Advisor must have in depth knowledge of entire Collections process including placement, payments, recalls and paid in full accounts.
This includes reentry process to the University.
Advisor is required to conduct business in full compliance with the Fair Debt Collections Practice Act, the Telephone Consumer Protection Act and the Truth in Lending Act.
The Advisor must actively keep up to date on federal regulations, policies and procedures regarding the Federal Perkins Loan repayment process.
The Advisor will conduct exit counseling interviews for graduating students.
The Advisor must insure all required federal paperwork is accurate and complete for each exiting student.