Student Services Associate

University of North Texas System•Dallas, TX

21h•Onsite

About The Position

The University of North Texas System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at www.UNTSystem.edu. The Office of Financial Aid and Scholarships (OFAS) at the University of North Texas at Dallas (UNT Dallas) is committed to expanding access to higher education by providing comprehensive financial aid services to students and families. The office administers and oversees a wide range of federal, state, and institutional aid programs, including grants, work study, scholarships, and loans, while ensuring strict compliance with applicable regulations and policies. Through personalized counseling, efficient processing, and expert program management, OFAS supports students throughout the financial aid life cycle—from FAFSA application to award disbursement—advancing the university’s mission of student success and affordability. The University of North Texas at Dallas invites applications for the position of Student Services Associate in the Office of Student Financial Aid and Scholarships. Candidates should be able to express enthusiastic support for the mission of the university, its core values (virtue, civility, reasoning, and accountability), and its vision to become a highly valued University that will be recognized for its distinctive interdisciplinary approaches to education, for innovative research, and for its commitment to serving Dallas, surrounding communities, and the State of Texas. For more information about the university, go to: http://untdallas.edu This position will provide immediate and comprehensive services to customers relating to federal, state, and institutional regulatory requirements, awarding financial aid, calculating federal need analysis eligibility, performing detailed technical duties , conducting financial aid presentations and providing intensive educational loan program data. The incumbent is the first point of contact for the department and with other university personnel.

Requirements

Bachelor's degree and one (1) year of related experience; or equivalent combination of education and experience.
Thorough knowledge of University policies including FERPA and procedures related to the area of assignment.
Considerable knowledge (or ability to rapidly assimilate and retain) university operating procedures, organization and management policies.
Working knowledge of sound business principles, practices, and techniques.
Intermediate level knowledge of Microsoft Office Suite, in particular Outlook, Word, Excel and PowerPoint.
High level of competence using email and search engines.
When required: Skill in typing at a moderately fast rate with few errors.
Knowledge of general safe working procedures related to work performed.

Nice To Haves

Two years of experience in a college or university Financial Aid Office
Experience delivering presentations and training to both small and large groups
Knowledge of university policies and procedures related to assigned functional areas, or the ability to quickly acquire such knowledge
Knowledge of federal and state financial aid regulations, or the ability to rapidly learn and apply them
Demonstrated customer service experience in a wide settings
Strong interpersonal skills with the ability to develop and maintain effective working relationships
Ability to sit and work at a desk for extended periods
Strong problem-solving and decision-making skills
Proficiency in composing correspondence and preparing reports
Skill in collecting, recording, and compiling data for reporting purposes
Ability to work independently and manage multiple priorities
Experience with PeopleSoft and ImageNow/Perceptive Content systems strongly preferred

Responsibilities

Assessing and adjusting cost of attendance budgets.
Determining if verification data elements have an impact on aid eligibility.
Assessing program eligibility.
Performing Loan Check Management, Loan Entrance Exit Counseling, and Scholarship Processing.
Assisting, scheduling, coordinating and participating in annual Financial Aid Help Sessions, campus and community events and college nights.
Answering questions and complaints regarding Federal, State, and Institutional regulations and guidelines.
Analyzes and monitors computer reports for accuracy, adherence to requirements, and/or discrepancies, and takes corrective actions.
Prepares report and maintains statistical data in functional area .
Processes and reviews applications for grants, loans, and/or scholarships.
Maintains and posts records in electronic and paper record system.
Counseling and routing incoming inquiries regarding financial aid application processes.
Assuming accountability for and maintaining knowledge of federal, state and institutional guidelines and regulations.
Determining and explaining formulas and calculations.