Student Services Coordinator

Kaplan•Toronto, ON

2d•Onsite

About The Position

The Student Services Coordinator is responsible for providing guidance and support to our international students throughout their time at KI. This position has no guarantee of minimum hours, and hours needed to meet the workload will vary from week to week.

Requirements

Bachelor’s degree or equivalent
1-2+ years in a business or operational setting
Ability to work evenings and weekends
Must be authorized to work in Canada

Nice To Haves

Prior experience with international students and/ or advising
Experience with database systems
One or more foreign language ability

Responsibilities

Designated School Official (DSO); responsible for updating SEVIS and advising students on all matters related to their immigration status while studying at KI
Assist in keeping the school compliant with state, national, and organizational standards of compliance
Advise new and current students on KI courses and products; collect lead information and participate in conversion efforts
Domestic marketing activities, including community outreach events and activities, phone calls, etc
Planning and/or execution of daily, weekly, monthly activities; creating monthly activities calendar
Housing options recruitment and procurement and student placement
Deliver outstanding hands-on student service
Liaise with national Customer Service team to follow policies related to course adjustments, including adherence to Quote Request (QRF) and Change Form (CF) processes
Cash management: book deposits, payments, etc
Internship recruitment and placement
University admissions guidance and counseling
Other duties as assigned
Be aware of who is the designated safeguarding Lead for Kaplan Languages
Be aware of how to identify safeguarding concerns and how to appropriately respond to these
Complete, in a timely fashion, any safeguarding training assigned to you
Report any safeguarding concerns to the Designated Safeguarding Lead (DSL) in the school
As a member of the school team, be responsible for all aspects of our students safeguarding and welfare in conjunction with the wider school and company management teams
Must pass a criminal background check