Student Services Assistant

Cornell University•Ithaca, NY

3d•Hybrid

About The Position

Cornell University is seeking a Student Services Assistant to join the School of Continuing Education (SCE), where you will play an important role in creating a welcoming and supportive experience for a diverse community of students, faculty, staff, and visitors. As a key member of SCE’s high-functioning registrar and administrative teams, you will serve as a primary point of contact for questions related to enrollment, registration, courses, faculty support, and academic policies and procedures. You will have the opportunity to listen, respond with care, help solve problems, and connect students with the resources and support they need to be successful. Cornell University’s School of Continuing Education (SCE) serves as Cornell’s gateway to lifelong learning, providing traditional and non-traditional learners alike with innovative, flexible, and accessible educational opportunities that transform lives, advance careers, and positively impact communities around the world. Dating back to 1876, Cornell SCE designs flexible programs tailored to help individuals achieve academic, personal, and professional success. SCE was described by Cornell President Jacob Gould Schurman in his 1892 report to trustees as an “integral part of the university,” and was one of the first official summer programs offered in the United States.

Requirements

A High School Diploma and two to four years of relevant experience or equivalent combination.
Demonstrated excellence in the areas of customer service and communication skills.
Ability to handle confidential and sensitive data with discretion are essential.
Comfortability working in teams as well as independently in a fast-paced environment with frequent interruptions.
Experience using Microsoft Office Suite is required.
Experience modeling values that support inclusion, belonging, and wellbeing.
The ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

Nice To Haves

Cornell experience is preferred.
Working knowledge of PeopleSoft Student, Salesforce, Slate, Bookings, Canvas, Qualtrics, or equivalent.
Practical understanding of FERPA regulations and course and class structure.
Adaptability, reliability, strong organizational skills, accuracy, and attention to detail are essential.

Responsibilities

Serve as a welcoming and engaging first point of contact for students, faculty, staff, and visitors, providing responsive and thoughtful customer service.
Respond to inquiries regarding academic policies and procedures, enrollment, registration, classes, courses, and faculty support.
Support registration and enrollment operations across Fall, Spring, Summer, and Winter Sessions.
Schedule student appointments and maintain accurate, detailed, and organized student and student-related records.
Identify students who may need additional support and assist with appropriate follow-up and resources.
Assist with data collection, analysis, and reporting to support SCE’s academic programs and operations.
Provide backup front-line support across SCE programs as needed.
Adapt to evolving responsibilities and organizational needs as SCE continues to grow and contribute to Cornell’s educational mission.

Benefits

Comprehensive health care options
Generous retirement contributions
Access to wellness programs
Employee discounts with local and national retail brands
Health and personal leave
Three weeks of vacation
13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
Two additional floating holidays
Tuition-free Extramural Study and Employee Degree Program
Tuition aid for external education
Cornell Children's Tuition Assistance Program