Student Services Advisor

Herzing Brand•Winter Park, FL

23h•Onsite

About The Position

The Student Services Advisor is responsible for advising students regarding academic and personal concerns related to academic success; supporting and guiding students through the life of their academic programs to include decisions related to change of program, withdrawal, and course load. Conduct outreach related to retention and return after graduation; recommend resources and provide personalized support for all assigned students.

Requirements

Bachelor’s Degree required
At least one year of relevant student support experience.
Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

Higher education, counseling or related field is preferred.
Master's degree preferred.
Previous experience working in post-secondary, adult learning environment.
Previous experience managing student retention.

Responsibilities

Advise students including but not limited to: academic issues, including program and course offerings; having out of classroom issues that are impacting academic success, discuss options and pros/cons of options; provide guidance to assist students with decision-making.
Answer student questions and resolve basic issues related to bookstore validation and eBook use.
Complete and maintain student scheduling and course revisions per University standards.
Provide guidance to students on scheduling changes and process those changes in the system, having gained a comprehensive understanding of the registration process and program pre-requisites.
Work in collaboration with faculty/staff/administration to assist students who are experiencing personal or academic concerns to find appropriate solutions.
Organize and coordinate student focused events each semester.
Communicate to students regarding semester/term start preparation.
Communicate with new incoming students through welcome calls to discuss schedule and potential obstacles to provide resources and/or solutions.
Enter updates into University platforms on all engagement and communication with students.
Prepare materials for and conduct new student orientations on how to access & navigate University platforms and bookstore validation.
Inform students of resources and contact information for the Tutoring and Writing Center and Library.
Communicate and negotiate with inter- and intra- department personnel to resolve student issues.
This position may take on additional administration duties as needed to support the campus.