Student Services Administration Manager I, Graduate College Admin

The University of Arizona•Tucson, AZ

6d•Onsite

About The Position

The University of Arizona's Graduate College invites applications for the role of Student Services Administration Manager I, also known as the Assistant Director of Graduate Admission and Degree Services (GrADS). This position offers collaborative leadership and supervisory oversight, focusing on ensuring efficient graduate student service operations throughout the entire graduate student lifecycle, from admissions to degree award. The role requires close collaboration with the Director of Graduate Admission and Degree Services to guarantee a high-quality student experience. The Assistant Director will report directly to the Director of Graduate Admission and Degree Services and will supervise several team members. The Graduate College plays a crucial role in advancing graduate education, research excellence, and student success across the university. It supports graduate programs by fostering an academic environment that prepares students for leadership in research, industry, public service, and academia. Through collaboration with colleges and departments campus-wide, the Graduate College promotes innovative scholarship, professional development, and access to graduate education, while upholding the highest standards of academic integrity and mentorship. Committed to student-centered support and institutional impact, the Graduate College drives initiatives that strengthen graduate outcomes, research engagement, and the university’s mission as a leading public research institution.

Requirements

Bachelor's degree or equivalent advanced learning attained through professional level experience required.
Minimum of 3 years of related work experience or equivalent combination of education and work experience required.
Excellent communication skills
Knowledge of University, Graduate College, and Curricular Affairs policies

Nice To Haves

Experience handling and/or managing a team.

Responsibilities

Support and provide input on the strategic direction and coordination of Graduate Admission and Degree Services operations under the guidance of the Director.
Develop and maintain a comprehensive Graduate Admission and Degree Services manual/training document and notify the Graduate College GrADS team of important changes to policies/procedures.
Collaboratively establish strategic priorities with the GrADS team for the graduate student lifecycle from admissions through degree completion.
Oversee, supervise, and assign responsibilities of the GrADS team to meet seasonal demand and ensure the uninterrupted, efficient workflow from admissions to degree audit/award.
Provide support for routine processes for the GrADS team and offer expert leadership on generalist support for admissions and degree milestones.
Review and report on admissions trends and identify areas for improvement.
Periodically review and evaluate admissions processes.
Develop protocols and metrics for periodic assessment of the graduate student body’s progress toward degree, including timely progression through milestones.
Work with the Director of GrADS and Associate Dean of Academic Services to implement interventions.
Review, process, and report on graduate academic probation, lack of satisfactory progress, dismissals, discontinuations, and leaves of absence.
Provide accurate graduate student information for the Commencement program each year.
Provide assistance to the Director of GrADS and Associate Dean of Academic Services regarding metrics and efficiency evaluations.
Conduct a needs assessment prior to recommending hiring any new GrADS team personnel.
Assist and train the Graduate College GrADS team when they encounter new or unusual situations, and take escalation calls/walk-ins/emails.
Review daily reports and post form actions from GradPath to identify any errors on graduate student records; resolve any errors, working with the Office of the Registrar, Bursar, etc., as needed.
Perform precision admissions, degree audit, and/or degree award tasks as needed daily.
Assist the GrADS team with precision tasks during peak periods as needed.
Develop and distribute all external and internal communications on matters across the graduate student lifecycle from admissions through degree completion.
In collaboration with the Director of GrADS, develop and implement a training program for campus faculty and staff on the complexities of graduate admissions and degree completion processes.
Provide assistance to the Director of GrADS in the review and development of new and emerging graduate programs and partnerships.
Working with the Director of GrADS, communicate effectively with faculty and staff administering Graduate Programs within academic departments regarding business processes that impact departmental work.
Other duties that may be assigned depending on the business operations needs of the GrADS team.