Student Service Desk Clerk

Brock University•St. Catharines, ON

1d•Onsite

About The Position

Brock University is seeking a Student Service Desk Clerk to work on the front line at a 24-hour Service Desk, providing service to students living in residence. This role involves handling inquiries, providing information, processing mail and packages, documenting maintenance concerns, managing key and equipment sign-outs, handling financial transactions, and assisting with emergency calls. The position requires working at any of the three 24/7 Service Desks as assigned, which may include any shift during a 24-hour period, seven days a week, including overnights and holidays. Brock University is committed to creating a respectful and equitable workplace and encourages applications from diverse backgrounds.

Requirements

Excellent communication and customer service skills
Must be able/available to work shift work, including evenings, nights, overnights and weekends
Must be able/available to work holidays (Thanksgiving, December exams, both Reading Breaks, Easter, and April exams)
Flexibility and adaptability to a high energy and a continually changing work environment
Ability to work independently with minimal supervision using written policies and procedures to guide your work

Nice To Haves

Knowledge of Brock University campus and residence buildings (living on campus) an asset
Knowledge of building maintenance would be considered an asset
Emergency or first aid training would be considered an asset.

Responsibilities

Handling in-person and phone inquiries about residence, Brock and the surrounding area
Providing general information about residence and the Brock campus, as well as, services in the vicinity
Assisting students’ in determining where they can get further assistance on campus
Processing the residence mail and packages
Accurately gathering details (sometimes involves checking the situation in person) and documenting maintenance concerns
Recording and documenting details of interactions with students, Residence Life Staff, Campus Safety, and on-call resources
Accurately recording and maintaining control of key and equipment sign outs and returns
Accurately handling and accounting for petty cash and flex dollar transactions
Working as a member of a larger team, ensuring continued and ongoing communication using both oral and written means
With assistance from others, handling emergency calls and determining the need for an emergency responder for security or medical issues (911, fire, ambulance) and/or after hours call-in work to deal with maintenance concerns.
Working at all 3 24/7 Service Desks as assigned (after student class schedules are taken into consideration, it could be any shift during the 24 hour period [including overnights] 7 days week)
Adhering to expectations as outlined during training and in the Service Desk manual
Performing other duties as assigned.