Student Desk Assistant

Auburn University•Auburn, AL

9h•Onsite

About The Position

Student Affairs is excited to begin the search for a Student Desk Assistant to service the James E. Foy Information Desk! The student desk assistant supports daily front-desk operations by providing friendly customer service, offering guidance to visitors, and managing basic administrative tasks.

Requirements

Enrolled student at Auburn University
Applicants must be eligible to work weekdays, evenings, and weekends, including early mornings and home football games during the fall semester
Maintain a cumulative GPA of 2.0
Possess some customer service experience
An outgoing person willing to engage with a diverse visitor and caller population
Excellent telephone etiquette
Ability to work in a team environment
Ability to work early mornings, late evenings, and weekends, including home football games
Previous customer service work experience
Comprehensive knowledge of campus information
Hands-on experience in giving information to visitors and answering their questions
Highly skilled in greeting visitors and directing them to the right person or department

Nice To Haves

Ability to work during school breaks preferred

Responsibilities

Greet building visitors in a cheerful and welcoming manner. Assist them with questions or directions as needed
Provide access to meeting rooms to customers who have reservations. Help them connect with Event Operations Team if Audio-Visual assistance is needed
Receive and document lost and found items
Answer the desk phone in a cheerful and welcoming manner. Assist callers with inquiries and direct them to the correct resources as needed
Attend all mandatory meetings and trainings
Arrive promptly for shifts, dressed in provided uniforms, presenting a professional appearance and enthusiastic team attitude