Student Recruitment Administrator

Regent College London

About The Position

The Student Recruitment Administrator supports the Student Recruitment Team by maintaining accurate CRM records, managing applicant documents, coordinating compliance checks, and helping ensure a smooth admissions journey. The role requires a highly organised, detail-oriented administrator with strong communication and CRM skills who can manage high-volume tasks accurately in a fast-paced environment. Regent College London is a leading independent higher education provider offering flexible and inclusive learning across multiple London campuses. It is student-focused, digitally forward, and committed to academic excellence. Performance is measured through administrative KPIs rather than direct sales or enrolment conversions. Successful applicants must complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. The employer is an equal opportunity employer and bases selection on skills, qualifications, and experience relevant to the role.

Requirements

Strong administrative and organisational skills.
Excellent attention to detail and accuracy.
Confidence using Microsoft Excel, Outlook, Word, and other Microsoft Office applications.
Comfort using CRM systems and maintaining electronic records.
Good written and verbal communication skills.
Ability to manage a high volume of tasks and applicants.
Ability to prioritise work and meet deadlines.
Confidence communicating with students and applicants by telephone and email.
Ability to work effectively as part of a fast-paced team.
Understanding of confidentiality and appropriate handling of personal information.

Nice To Haves

Previous administrative experience within higher education, student recruitment, admissions, or a sales environment.
Experience using a student recruitment CRM.
Experience handling applicant or student documentation.
Experience producing reports or working with Excel trackers.
Understanding of the UK higher education student journey from enquiry through application, admission, and enrolment.
Experience supporting a target-driven sales or recruitment team.

Responsibilities

Upload, check, verify, organise, and correctly label applicant documents according to internal filing conventions.
Maintain accurate and up-to-date applicant records on the CRM and relevant internal systems.
Update applicant stages, notes, contact information, and outcomes following communication from Course Advisors.
Check applications for completeness and identify missing information or documentation.
Contact applicants by telephone and email to request outstanding administrative documents and information.
Follow up on missing qualifications, identification, proof of address, or other required evidence.
Monitor outstanding document lists and provide regular updates to Course Advisors.
Send routine applicant communications, reminders, and confirmations using approved templates.
Liaise with team members, including the internal UKVI pre-compliance team, to support compliance workflows.
Book applicant interviews and manage scheduling.
Escalate complex applicant queries to the appropriate Course Advisor or department rather than providing sales or admissions advice outside the role.