Student Records Coordinator

University of North Florida Alumni Association • Jacksonville, FL

2d • Hybrid

About The Position

The Student Records Coordinator serves as the operational coordinator and subject matter expert for assigned student records and registration functions within the Office of the Registrar and Student Success Operations. The position coordinates complex records and registration processes that require interpretation of university policies, academic regulations, and compliance requirements; evaluates records-related issues and workflow exceptions; and ensures the accurate, consistent, and compliant administration of student academic records.

The coordinator provides guidance to students, faculty, staff, and campus partners; analyzes recurring operational and records-related concerns; develops recommendations for resolution and process improvement; and supports the development of procedures, training resources, and quality assurance practices. The role exercises independent judgment in coordinating multi-step workflows, resolving complex issues within established policy frameworks, and collaborating across functional areas to support effective service delivery and continuous improvement of records and registration operations.

Requirements

• Master's or Bachelor's degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.
• Demonstrated ability to manage multiple priorities while maintaining accuracy, confidentiality, and attention to detail.
• Effective oral and written communication skills.
• Strong customer service and interpersonal skills.
• Proficiency in Microsoft Office applications and related business technologies.

Nice To Haves

• Experience in higher education, student records, registration, enrollment services, advising, or a related student support function.
• Experience working with Ellucian Banner or a comparable student information system.

Responsibilities

• Coordinate student records and registration operations, including oversight of academic record maintenance, registration processes, and related data management activities.
• Review, validate, maintain, and troubleshoot student academic records and registration data to ensure accuracy, integrity, and compliance.
• Coordinate complex records and registration workflows involving multiple stakeholders and monitor operational effectiveness, identifying and resolving discrepancies, delays, and process exceptions.
• Conduct quality assurance reviews and audits to support data integrity, compliance, and consistent application of records and registration procedures.
• Analyze workflow trends, recurring issues, and operational gaps; recommend process improvements, procedural updates, and communication enhancements to improve efficiency and service delivery.
• Serve as a subject matter expert for student records, registration, academic documents, and related policies and procedures.
• Interpret and apply institutional, state, and federal requirements to resolve records and registration issues and provide guidance to students, faculty, staff, advisors, and academic departments.
• Evaluate records-related inquiries and exceptions, determine appropriate resolutions, and communicate guidance and requirements to stakeholders.
• Collaborate with campus partners to support consistent application of policies and procedures and resolve complex or sensitive student record matters.
• Research, document, and prepare recommendations for leadership regarding issues requiring policy review, exception handling, or escalation.
• Coordinate the production, review, quality control, and distribution of official academic documents, including transcripts, enrollment verifications, degree certifications, and related records.
• Ensure academic documents are issued in accordance with institutional standards, FERPA requirements, regulatory requirements, and established office procedures.
• Review document requests and supporting documentation for completeness, accuracy, and compliance prior to approval, release, or escalation.
• Coordinate associated administrative and financial processes related to assigned records functions, including reconciliation and documentation activities as applicable.
• Monitor document-related workflows and recommend improvements to strengthen quality control, consistency, and operational effectiveness.
• Develop, maintain, and update procedures, reference materials, checklists, training resources, and operational documentation for assigned functions.
• Provide training, guidance, and knowledge sharing to staff and campus stakeholders regarding records and registration processes and requirements.
• Support the implementation, testing, and communication of operational and system changes affecting records and registration services.
• Identify opportunities for process improvement and recommend enhancements that improve efficiency, accuracy, compliance, and customer service.
• Works closely with other members of the Registrar's Office team, providing backup assistance with routine work, special projects, peak processing periods, and office-wide initiatives.
• May monitor and order office supplies or assist with administrative support functions.
• Provides support in the execution of Commencement ceremonies and other university events as assigned.
• Performs other duties as assigned.

Benefits

• UNF’s Employee Education Program, which includes up to 6 hours of tuition-free courses each semester.
• Opportunities for mentorship and professional development.
• Competitive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level