Student QA Specialist - HI

Management and Training Corporation•Centerville, UT

6d•Onsite

About The Position

The Student QA Specialist performs audits and evaluations to maintain data integrity and quality assurance for the contract, in compliance with government and management directives. The role reports to the Shared Services Student Recruiting Manager and is based in-office at MTC’s corporate office in Centerville, Utah. The position supports student recruiting operations for the Hawaii Job Corps Center in Waimanalo, Hawaii, including application file reviews, prospect communications, issue resolution, and coordination with Job Corps centers. It also contributes to process improvement, staff training, customer service, and a positive and respectful company culture.

Requirements

High school diploma or equivalent.
Three years of clerical experience.
Working knowledge of computers and software programs, including Microsoft Word and Excel.
Valid driver’s license with an acceptable driving record.

Nice To Haves

Associate’s degree preferred.

Responsibilities

Evaluate and audit all admissions folders on the same day they are submitted by specialists.
Review application files for required information and ensure they are forwarded to the appropriate Job Corps centers; present audit findings and concerns to the supervisor.
Track data integrity errors and document them on the applicable tracking document.
Ensure compliance with MTC and government record-keeping requirements.
Audit Open Cases and Comms Logs monthly and present findings to the Manager.
Review Constituent Issues daily, work toward same-day resolution, and notify the supervisor of the outcome.
Assign interested prospects to Student Recruiting Specialists based on caseload sizes and availability.
Support initial communication with prospective students, verify interest and basic eligibility, maintain expected contact rates, and work to convert prospects to applications.
Contact withdrawn applicants to encourage them to reopen their applications.
Conduct pre-departure calls with applicants pending arrival and coordinate with center records.
Follow up with the assigned Job Corps Center when a file has been pending review for more than 14 days.
Stay current with center statistics and maintain ongoing contact with centers to coordinate efforts, discuss problems, and develop resolutions.
Support data integrity training for existing and new staff.
Contribute to an environment that encourages customer service, teamwork, and innovation.
Communicate business processes to varied levels across the organization.
Improve services through process improvement in assigned areas of responsibility.
Stay familiar with Key Performance Indicators related to designated business processes.
Take ownership of assigned business processes through continued improvement.
Provide timely processing, responses, and issue resolution to deliver customer service.
Provide feedback identifying opportunities to improve business-process effectiveness and efficiency.
Work with management team members to align the Shared Services Strategy with business objectives.
Maintain positive and respectful relationships with employees, customers, vendors, program recipients, and the community.
Promote career success standards by modeling appropriate behaviors, mentoring students when necessary, and monitoring behavior through interventions.
Support, promote, and enforce the Job Corps Zero Tolerance Policy.
Maintain accountability of property and follow safety practices; perform other duties as assigned within the employee’s capabilities.