Student QA Specialist - HI

MTC Corrections•Centerville, UT

5d•Onsite

About The Position

The Student QA Specialist performs audits and evaluations to maintain data integrity and quality assurance for the contract, in compliance with government and management directives. The role is in-office at MTC’s corporate office in Centerville, Utah, and reports to the Shared Services Student Recruiting Manager. The position supports admissions file reviews, prospect communications, coordination with Job Corps centers, staff training, process improvement, and customer service.

Requirements

High school diploma or equivalent.
Three years of clerical experience.
Working knowledge of computers and software programs, including Microsoft Word and Excel.
Valid driver’s license with an acceptable driving record.

Nice To Haves

Associate’s degree preferred.

Responsibilities

Evaluate and audit 100% of admissions folders on the same day they are submitted by specialists.
Ensure application files include all required information and are forwarded to the appropriate Job Corps centers.
Present evaluation and audit findings and concerns to the supervisor.
Maintain records of data integrity errors and document them on applicable tracking documents.
Ensure compliance with MTC and government record-keeping requirements.
Audit Open Cases and Comms Logs monthly and present findings to the Manager.
Review Constituent Issues daily, work toward same-day resolution, and notify the supervisor of resolutions.
Assign interested prospects to Student Recruiting Specialists based on caseload sizes and availability.
Support initial communications with prospective students and verify interest and basic eligibility.
Contact prospects at the expected rate and exercise due diligence in converting them to applicants.
Contact withdrawn applicants to reengage their interest in reopening applications.
Conduct pre-departure calls with applicants pending arrival and coordinate with center records.
Follow up with assigned Job Corps Centers when a file has been pending review for more than 14 days.
Stay current with center statistics and maintain contact with centers to coordinate efforts, discuss problems, and develop resolutions.
Support data integrity training for existing and new staff.
Communicate business processes across varied organizational levels and contribute to a customer-service-oriented, collaborative, and innovative environment.
Improve services and business processes in assigned areas, remain familiar with related KPIs, and take ownership of continued process improvement.
Provide timely processing, responses, and issue resolution, and give feedback on opportunities to improve business effectiveness and efficiency.
Work with the management team to align the Shared Services Strategy with business objectives.
Maintain positive and respectful relationships with employees, customers, vendors, program recipients, and the community.
Promote career success standards by modeling appropriate behavior, mentoring students when necessary, and monitoring behavior through interventions.
Support, promote, and enforce the Job Corps Zero Tolerance Policy.
Maintain accountability of property and adhere to safety practices.
Perform other duties as assigned within the incumbent’s capabilities.