Student Program & Events Manager

KEY TO CHANGE•Renton, WA

1d•$31 - $35•Onsite

About The Position

Key to Change seeks an experienced, highly organized, and student-centered Student Programs & Events Manager to lead the day-to-day administration of the organization's student programs and the planning and execution of its growing calendar of educational, community, and special events. This position is a central point of coordination for the student and family experience, helping guide families from initial inquiry and admission through enrollment, registration, participation, retention, and continued engagement. The Manager oversees essential registrar functions, including student records, scheduling, tuition administration, financial aid administration, attendance, and family communications, while working closely with faculty and organizational leadership to ensure that programs operate with consistency and excellence. The Student Programs & Events Manager also owns the operational planning and execution of major student-facing events and educational programs, including guest artist masterclasses, concerts, Open Houses, the Solo String Festival, Inspiring Possibilities Series, college readiness programs, outreach activities, school-based events, and the Spring Salon Fundraiser. This is not an entry-level administrative position. The successful candidate will be expected to independently manage complex programs and events, anticipate needs, solve routine operational problems, communicate professionally with students and families, and take ownership of work from planning through completion.

Requirements

Minimum of three years of progressively responsible professional experience in program management, student services, arts administration, education, events, nonprofit programming, or a related field; five or more years strongly preferred.
Demonstrated experience independently managing complex programs, events, student services, or comparable operational responsibilities from planning through execution.
Excellent organizational and project-management skills, with the ability to manage multiple deadlines and priorities without requiring day-to-day direction.
Strong professional writing, interpersonal communication, and customer-service skills.
Sound judgment and discretion when working with confidential student, family, financial aid, and organizational information.
Demonstrated commitment to maintaining appropriate professional boundaries, student safety, confidentiality, and organizational policies when working with young people and families.
Demonstrated ability to anticipate needs, solve problems, follow through, and build reliable systems and processes.
Confidence using databases, spreadsheets, calendars, learning-management systems, event platforms, and other digital tools.
Ability to work effectively with young people, families, educators, artists, community partners, and organizational leadership.
Experience in music, arts education, youth development, higher education, independent schools, nonprofit education, or another student-centered environment is highly desirable.
Familiarity with CRM, student-information, learning-management, or event-management systems is preferred.
Bachelor's degree or equivalent combination of education and relevant professional experience preferred.
Valid driver’s license and reliable transportation for occasional travel to Key to Change programs, events, schools, and community activities.
Employment is contingent upon successful completion of a background check.

Nice To Haves

Five or more years of progressively responsible professional experience in program management, student services, arts administration, education, events, nonprofit programming, or a related field.
Experience in music, arts education, youth development, higher education, independent schools, nonprofit education, or another student-centered environment is highly desirable.
Familiarity with CRM, student-information, learning-management, or event-management systems is preferred.

Responsibilities

Own the administrative student journey from inquiry and application through enrollment, registration, onboarding, retention, and re-enrollment.
Maintain accurate student and family records, schedules, attendance information, program requirements, and related documentation.
Coordinate lesson, studio class, workshop, and program schedules in collaboration with faculty and leadership.
Serve as the primary administrative liaison to music instructors for student scheduling and program logistics, coordinating lesson assignments, teaching schedules, schedule changes, and related student and family communications in collaboration with instructional and organizational leadership.
Manage terms: fall, winter, spring, and summer enrollment processes and deadlines.
Provide timely, accurate, and professional communications to current and prospective students and families.
Administer tuition-related student services and established payment processes in partnership with the Director of Operations & Chief of Staff.
Administer financial aid and scholarship processes, including collecting documentation, maintaining records, communicating awards, and monitoring compliance with established procedures. Financial aid award decisions and individual award amounts remain with the Executive Director.
Document and continuously improve admissions, registration, enrollment, and family-facing procedures.
Independently develop project plans, timelines, staffing needs, communications, and day-of execution for Key to Change's student-facing and special events, including: Solo String Festival, Spring Salon Fundraiser, Open Houses and family events, Student concerts and recitals, Guest artist masterclasses, Inspiring Possibilities Series, College readiness workshops, Studio classes and special workshops, Outreach performances and community events, School-based programs and presentations, Summer programs and other student-facing activities.
For these activities, the Manager coordinates registrations and student participation; communicates with families, faculty, guest artists, vendors, and partners; prepares event materials; manages venue and logistical needs; coordinates staff and volunteers; develops run-of-show documents; and oversees appropriate post-event follow-up.
For fundraising events such as the Spring Salon, this position owns event operations and student/program logistics. Fundraising strategy, donor solicitation, sponsorship strategy, and donor relationship management remain with the Executive Director and development leadership.
Execute student recruitment and enrollment activities, including prospective-family follow-up, recruitment events, school visits, Open Houses, and conversion of inquiries into completed applications and enrollment.
Serve as a primary day-to-day contact for current and prospective students and families, providing a responsive, welcoming, and professional experience.
Coordinate operational details for school and community partnerships, including schedules, student participation, communications, and program logistics.
Support retention by identifying student or family concerns early and coordinating appropriate follow-up with leadership and faculty.
Partner with the Executive Director on implementation of institutional partnerships; high-level relationship development remains with those leaders.
Maintain accurate enrollment, attendance, retention, and program participation data.
Produce routine reports and dashboards that help leadership monitor student-program performance and operational needs.
Maintain program calendars, deadlines, registration systems, and student/family records in Salesforce or other designated systems.
Assume routine student- and family-facing Moodle administration following documentation and transition of the current system.
Identify and implement practical improvements to student-program workflows, documentation, and administrative systems.
Collaborate with the Marketing & Digital Engagement Manager on accurate public-facing program information while leaving marketing strategy, social media, website ownership, and public positioning of Presto and related digital initiatives with Marketing.

Benefits

Medical coverage through an Individual Coverage Health Reimbursement Arrangement (ICHRA)
Dental insurance
Vision insurance
401(k)
401(k) matching
Paid time off
Training & development
Wellness resources
Free food & snacks
Opportunity for advancement