STUDENT-Phonathon Supervisor

Ithaca College • Ithaca, NY

2d • Onsite

About The Position

Ithaca College Annual Fund is looking for a Student Supervisor for our Phonathon Program. This role involves serving as a role model for callers, helping them reach their goals, preparing calling assignments, selecting motivational activities, and assisting with additional related duties. The supervisor will also inform Ithaca College alumni and parents about campus events, news, enhancements, and initiatives, and ask them to make a gift to support the College. The position requires upholding employment and confidentiality agreements, maintaining and updating information and records, and managing schoolwork load and job hours.

Requirements

• Currently enrolled as a student at Ithaca College
• Has been employed in Phonathon
• Demonstrated understanding of and comfort with Ithaca College fundraising activities, including Phonathon goals and objectives.
• Familiarity with Ithaca College campus, activities, and history
• Ability to motivate and create enthusiasm with peer group.
• Ability to communicate directions and information in a concise and constructive manner.
• Interest in helping Ithaca College
• Courteous and engaging personality
• Able to present information concisely and persuasively.
• Able to follow directions and accurately record data/details.
• Good time-management skills
• Reliable and dependable
• Detail oriented and proactive.
• Creative
• Team player and the ability to work independently.
• Demonstrated leadership and management skills.
• Willingness to learn appropriate ways to provide constructive feedback to peers.

Responsibilities

• Serve as a role model for callers, always displaying a positive and professional attitude.
• Help callers reach goals by answering questions, coaching, and demonstrating good phoning techniques.
• Reinforce good phoning skills by providing support and encouragement to callers.
• Prepare calling assignments.
• Select motivational activities for each shift and prepare all activity materials, incentives, etc.
• Assist with any additional related duties as they occur.
• Meet Phonathon performance standards.
• Manage schoolwork load and job hours.
• Uphold Phonathon employment and confidentiality agreements.
• Inform Ithaca College alumni and parents about campus events, news, enhancements, and initiatives (Calling, Texting & Emailing).
• Professionally communicate Ithaca’s mission and priorities
• Maintain and update information and records.
• Ask alumni and parents to make a gift to support the College by credit card, pledge, or check.
• Attend and participate in supervisor meetings.

Benefits

• Professional experience
• Confidence
• Knowledge of Ithaca College
• Better understanding of Philanthropy/Giving Back
• Develop transferable skills: Verbal Communication, Leadership, Collaboration and teamwork, Time management, Money management, Customer Service Skills, Ability to negotiate.
• Ease/comfort meeting/talking to new people.
• Networking Opportunities
• Hourly Pay: $16.30

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees