STUDENT-Phonathon Supervisor

Ithaca College • Town of Ithaca, NY

11h • Onsite

About The Position

Ithaca College Annual Fund is looking for a Student Supervisor for its Phonathon Program. Ithaca College strives to offer experiential learning opportunities through its student employment programming, designing all student positions around a range of transferable skills desired by recruiters across a range of industries. As a student employee at Ithaca College, you will have the opportunity to utilize skills developed within the classroom and to put them into practice in a professional setting. Preference for student employment positions is granted to students with Federal Work Study (FWS) eligibility.

Requirements

• Currently enrolled as a student at Ithaca College and has been employed in Phonathon.
• Demonstrated understanding of and comfort with Ithaca College fundraising activities, including Phonathon goals and objectives.
• Familiarity with Ithaca College campus, activities, and history.
• Ability to motivate and create enthusiasm with peer group.
• Ability to communicate directions and information in a concise and constructive manner.
• Interest in helping Ithaca College.
• Courteous and engaging personality.
• Able to present information concisely and persuasively.
• Able to follow directions and accurately record data/details.
• Good time-management skills.
• Reliable and dependable.
• Detail oriented and proactive.
• Creative.
• Team player and the ability to work independently.
• Demonstrated leadership and management skills.
• Willingness to learn appropriate ways to provide constructive feedback to peers.

Responsibilities

• Serve as a role model for callers, always displaying a positive and professional attitude.
• Help callers reach goals by answering questions, coaching, and demonstrating good phoning techniques.
• Reinforce good phoning skills by providing support and encouragement to callers.
• Prepare calling assignments.
• Select motivational activities for each shift and prepare all activity materials, incentives, etc.
• Assist with any additional related duties as they occur.
• Meet Phonathon performance standards.
• Manage schoolwork load and job hours.
• Uphold Phonathon employment and confidentiality agreements.
• Inform Ithaca College alumni and parents about campus events, news, enhancements, and initiatives (Calling, Texting & Emailing).
• Professionally communicate Ithaca’s mission and priorities.
• Maintain and update information and records.
• Ask alumni and parents to make a gift to support the College by credit card, pledge, or check.

Benefits

• Professional experience
• Confidence
• Knowledge of Ithaca College
• Better understanding of Philanthropy/Giving Back
• Develop transferable skills: Verbal Communication, Leadership, Collaboration and teamwork, Time management, Money management, Customer Service Skills, Ability to negotiate, Ease/comfort meeting/talking to new people.
• Networking Opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed