Student Operations Leader

Crossroads Church (Cincinnati, OH)•Mason, OH

About The Position

The Site Students Operations Leader provides leadership, coordination, and oversight for the operational aspects of Student Ministry. The role covers weekly service logistics, volunteer coordination, event execution, resource management, hospitality, and onboarding systems, with the goal of creating a smooth, welcoming, mission-aligned experience for students, volunteers, and parents. The position also leads the Connections Team, owns onboarding for new students, parents, and volunteers, plans and executes special events, maintains communication systems, and collaborates with ministry leaders and staff to improve ministry operations. The leader is expected to model Crossroads’ mission and values, spiritual maturity, reliability, and service to others. Crossroads is a growing multi-site, interdenominational church with sites in Ohio and Kentucky and an online community; it emphasizes creativity, adventure, authenticity, tenacity, and an inclusive community.

Requirements

High school diploma or equivalent.
Strong organizational, administrative, and project management skills.
Excellent communication, problem-solving, and relational skills.
Experience leading and developing high-capacity volunteers.
Hospitality skills, including a warm, welcoming, and detail-oriented approach.
Self-starter with a teachable spirit and strong follow-through.
Ability to manage multiple priorities in a fast-paced environment.
Ability to see the big picture while executing detailed plans.
Ability to perform effectively under pressure and time constraints.
Ability to work a flexible schedule, including weekdays, weekends, and high-impact events.
Ability to walk up to 5 miles and perform physical tasks such as standing, climbing, lifting, pulling, carrying, reaching, and stooping.
Ability to lift 25–50 lbs.
Commitment to Crossroads’ mission and staff expectations, including use of the Bible as the ultimate standard of truth, practicing spiritual disciplines, tithing, and pursuing personal purity.
Clear, direct, and honest communication, including under stress, with a sustained positive attitude.
Personal leadership, collaboration, initiative, humility, willingness to learn, and flexibility.

Responsibilities

Oversee logistics for weekly student ministry gatherings, including setup and teardown, supplies, and scheduling.
Lead the Connections Team and create a welcoming atmosphere for students, parents, and guests.
Manage onboarding for new students, parents, and volunteers.
Plan and execute special events, coordinating logistics, hospitality, and communication with relevant teams.
Recruit, schedule, train, and support volunteers serving in operations, hospitality, and event roles.
Maintain communication systems for volunteers, students, and parents.
Collaborate with ministry leaders and staff to align systems, share resources, and create cohesive experiences.
Evaluate and improve operational systems by identifying inefficiencies and implementing solutions.
Uphold Crossroads’ mission and values and model spiritual maturity, reliability, and service.
Participate in high-impact events and staff activities, including all-staff meetings, day of solitude, and offsites.