Hybrid - Student Loan Recovery Specialist (Indy)

Reliant•Carmel, IN

1d•Onsite

About The Position

Reliant Capital Solutions is now hiring Student Loan Recovery Specialist to work onsite in our call center conveniently located in Carmel, IN. Do you enjoy Uncapped Commission? Do you share these values – Integrity, Strong Work Ethic, Dignity and Respect? Are you a problem solver and enjoy helping people overcome challenges? Are you self-motivated and driven to strive to meet performance goals? If you answered, “Yes” then we want YOU to join our team! About This Role Work schedule: Monday – Friday, 8am to 5pm with (two late nights required) at 10am to 7pm EST, Occasional Saturday morning hours Training schedule: Monday – Friday 9:30am – 6pm EST Engage consumers and assist them with managing their delinquent accounts Using a consultative approach, help consumers identify the most suitable solutions Negotiate to resolve the balance due in the best interests of all parties Create a sense of urgency using a customer service demeanor Remain compliant, positive and professional at all times

Requirements

Must be at least 18 years old
HS Diploma or GED required
Must attend full training schedule
Ability to commit to working a full time schedule with weekends as assigned
Must have reliable transportation
Strong verbal communication skills (ability to persuade and negotiate)
Computer skills: document calls and navigate software packages, databases and the internet
Ability to maintain confidentiality and high level of trustworthiness
Ability to maintain professionalism within the work environment

Nice To Haves

College Degree a plus but not required
1 + years’ experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking
Coachable (Must have willingness to learn)

Responsibilities

Provide voluntary methods for customers to best meet their financial needs
Act as the main point of contact for borrowers to result their delinquent student loans
Work with customers to obtain necessary documentation and information relative to their current circumstances by levering technology and customer service skills
Sustain proper follow up and maintenance of collection records
Meet the daily and monthly goals as assigned by Reliant’s management team
Maintain targeted performance goals for collections
Remain up to date on internal and external industry changes
Properly document all processing of borrower’s accounts
Utilize technology for adequately obtaining borrower contact and location information
Adhere to both internal and industry wide compliance regulations
Any other responsibilities assigned by management