Hybrid - Account Recovery Specialist

Reliant•Columbus, OH

1d•Hybrid

About The Position

Reliant Capital Solutions is now hiring onsite Account Recovery Specialists in our call center conveniently located off I-270 in Columbus, OH. We are looking for individuals who enjoy uncapped commission, share values of Integrity, Strong Work Ethic, Dignity and Respect, are problem solvers, enjoy helping people overcome challenges, and are self-motivated and driven to strive to meet performance goals. The role involves engaging consumers to assist them with managing their delinquent accounts, using a consultative approach to help them identify suitable solutions, negotiating to resolve balances, creating a sense of urgency with a customer service demeanor, and remaining compliant, positive, and professional at all times.

Requirements

Must be at least 18 years old
HS Diploma or GED required
Punctuality (Must have reliable attendance)
1 + years’ experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking
Must attend full training schedule
Ability to commit to working a full-time schedule with weekends as assigned
Coachable (Must have willingness to learn)
Must have reliable transportation
Strong verbal communication skills (ability to persuade and negotiate)
Computer skills: document calls and navigate software packages, databases and the internet
Ability to maintain confidentiality and high level of trustworthiness
Ability to maintain professionalism within the work environment

Nice To Haves

College Degree a plus but not required

Responsibilities

Engage consumers and assist them with managing their delinquent accounts
Using a consultative approach, help consumers identify the most suitable solutions
Negotiate to resolve the balance due in the best interests of all parties
Create a sense of urgency using a customer service demeanor
Remain compliant, positive and professional at all times
Provide methods and solutions with consumers to resolve delinquent accounts
Continuously receive inbound calls from and place outbound calls using an auto dialer system
Maintain and manage a workload of delinquent accounts to ensure completion of postdated payments
Properly follow up with consumers to ensure required documentation and payment processing is compliant and complete
Ensure all consumer accounts are documented properly and notify consumers of any missing documents and/or additional procedures required
Perform proper skip tracing techniques to identify consumer contact information
Abide by the FDCPA and other Federal and State collection regulations at all times
Adhere to both internal/company policies/procedures and industry-wide compliance regulations