Student Library Associate

University of Niagara Falls Canada•Niagara Falls, ON

1d•Onsite

About The Position

This is a part-time, term contract student position open exclusively to current UNF students. The Student Library Associates serve as official representatives of the library, playing a crucial role in supporting UNF students by providing frontline support with a high level of responsibility. The position is located on-campus in Niagara Falls, Ontario, Canada, and reports to the University Librarian. The expected hiring salary is $17.60 per hour.

Requirements

Enrolled as a student within the University of Niagara Falls Canada during the entire duration of the contract.
Must be available for a minimum of 1 shift per week (minimum 3 hour shift), may consist of opening, mid-day, evening and/or weekend shift(s).
Students have not worked 2 consecutive student contracts with UNF.
Must have a cumulative average of 70% or greater.
Experience in a customer service role is required.
Excellent oral and written communication skills.
Demonstration of critical thinking skills.
Demonstrated ability to work independently and as a member of a team.
Demonstrated reliability and high work ethic.
Ability to follow library processes and practices with high attention to detail.

Nice To Haves

Preferred that at start date, student has completed at least one school term with UNF.
Students who are actively participating in a capstone project or internship as part of their academic program are not eligible to work in a student staff role during these periods.
Experience in academic library is considered an asset.

Responsibilities

Assist students with basic research help questions, such as how to use the library website to search for resources, guides, and other information to support their library research.
Provide immediate support on how to use library workstations, and how to use the printer.
Refer complex research questions to a librarian, via booking form.
Provide directions to campus areas, such as classrooms, lounges, and student support areas.
Collect and record data (door counts and reference questions) while maintaining confidentiality.
Maintain the cleanliness of the library in general.
Provide reference assistance via LibChat during scheduled shifts.
Conduct library tours to visiting students and community members upon request.
Occasionally assist with on-campus library events upon request.
Collaborate closely with Library colleagues to provide excellent support to students.
Be available for evening and weekend work.
Perform other tasks as assigned, contributing to the overall success of the Library and UNF.