STUDENT-Library Student Manager

Ithaca College•Ithaca, NY

7h•Onsite

About The Position

As a Library Student Manager, you will be responsible for demonstrating leadership at the Circulation Desk. In addition to performing routine Access Services tasks and providing excellent customer service, you will be responsible for library security and the safety of users during the morning, evening, and weekend hours, or in the absence of library staff. You will be expected to open or close the library as scheduled and monitor desk schedules; arranging for last-minute desk coverage (for yourself & others) when needed. This position reports to the Access Services Staff. This position has no direct supervisory responsibilities but will direct and monitor the work of Library Circulation Desk Student Assistants.

Requirements

Must be an Ithaca College Student.
Strong attention to detail.
Strong organizational skills.
Strong interpersonal skills.
Strong written communication skills.
Strong verbal communication skills.
Working knowledge of personal computers.
Must be available to work evenings, late nights, weekends, or early mornings.

Nice To Haves

Previously worked at Ithaca College Library as a Circulation Desk Assistant.
Library experience.
Experience working a Customer Service Desk.

Responsibilities

Opening/closing the Library on designated shifts.
Identifying and responding to building emergencies in the absence of library staff.
Notifying after-hours staff or Public Safety when needed.
Responding to security-gate alarms, disarming emergency exit alarms, and writing incident reports when required.
Directing and monitoring the work of Circulation Desk Student assistants on duty.
Providing supplemental training to Circulation Desk Students.
Operating the elevator for accessibility purposes when required.
Performing routine desk duties, including, but not limited to, checking out and returning materials, placing recalls/holds, and utilizing library systems.
Monitoring and recording building usage each scheduled shift.
Providing a high level of customer service to patrons.
Advising users of library policies or procedures; referring questions regarding overdue, lost items, fines, claims and returns to library staff when needed.
Protecting student and colleague privacy and confidentiality.
Assisting with the operation of printers and other technology located within the library; assisting with paper jams; reporting any ongoing problems to Library Staff.
Accepting faculty course reading materials to be added to the personal course readings collection.
Performing stacks related tasks including but not limited to: Tracing/searching for missing library materials, organizing and reshelving library materials, shelf-reading, and inventory.
Facilitating interlibrary loan services by retrieving and scanning library materials and packing or unpacking or sorting mail when requested.
Notifying the Access Services Staff of any problems or suggestions related to policies, procedures, or building security.