Student Liaison, High Tech

Cuyahoga Community College•Cleveland, OH

7d•Onsite

About The Position

Responsible for providing academic and technological support, and facilitating academic success and completion for High Tech Academy High Scholars. Serves as a liaison, connecting students to personal, academic, and career support services. Conducts individual and group program-engagement sessions. Collaborates with faculty, staff, and counselors to ensure optimum student support.

Requirements

Bachelor’s Degree in a related field
Minimum of two years of demonstrated experience advising, counseling, and/or teaching at the secondary or post-secondary level
Demonstrated experience making sound decisions that affect a work unit or team
Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations
Demonstrated knowledge of student support concepts, practices and procedures and ability to use in varied situations
Demonstrated knowledge of virtual classroom learning
Possess excellent written, verbal and interpersonal communication skills
Possess strong organizational and time-management skills
Ability to work accurately with great attention to detail
Ability to prioritize/handle multiple tasks and work with deadlines in a dynamic environment
Ability to promote collaboration, teamwork, and involve all stakeholders in decision-making processes
Possess sound understanding of the needs of community college students
Ability to work well with faculty, administrators, staff, students, and community agencies
Possess willingness and ability to work evenings and weekends as needed
Ability to enter, monitor and interpret student data accurately
Excellent customer service skills and proven ability to develop and sustain productive customer relationships
Ability to effectively complete work assignments independently
Possess working knowledge of student advising concepts, practices and procedures with the ability to use in varied situations as it pertains to the departmental focus
Demonstrated basic project management skills
Demonstrated basic Blackboard skills (or equivalent program)
Demonstrated intermediate Banner System skills (or equivalent program)
Demonstrated intermediate proficiency with Microsoft Outlook, Word, and PowerPoint
Demonstrated basic proficiency with Microsoft Excel and Access
Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects
Ability to develop and maintain relationships with key contacts to enhance work flow and quality
Possess sensitivity to appropriately respond to the needs of students and the community

Nice To Haves

Master’s Degree in a related field
Demonstrated experience with Banner or other student information systems, learning management systems (Blackboard, Brightspace, etc.), and other College-specific software

Responsibilities

Serves as liaison and connects students to personal, academic, and career support services
Provides support to the High Tech Academy Digital Literacy Program
Assists in selecting and identifying new student participants as assigned
Monitors participants’ academic progress and refers to counseling department as needed
Assists students with completing financial aid and scholarship applications, writing essays/papers, connecting to academic support, and informs students of program offerings
Conducts individual and group program-engagement sessions
May conduct outreach to provide student progress reports
Ensures students develop applicable technological and professional knowledge and skills
Facilitates supplemental skill-building concepts for students enrolled in high-risk courses
Meets regularly with staff for participant and program evaluations
Works collaboratively with the Counseling department to ensure deliberate and attentive student referrals when needed
Meets with faculty regarding student progress and course content/materials, as needed
May attend College-wide meetings, workshops, and conferences as directed
Assists with metric tracking and report preparation
Performs other duties as assigned