Student Intern (Part-Time)

East Bay Municipal Utility District•Oakland, CA

3d•Hybrid

About The Position

East Bay Municipal Utility District (EBMUD) is hiring two part-time Student Interns: one in the Office of Intergovernmental Affairs (OIGA), based in Sacramento, and one in the Customer & Community Services (CCS) Department’s Customer Services Support Division, based in Oakland. Interns are expected to work approximately 19 hours per week during the academic year and full-time during school breaks. Some hybrid scheduling may be available, but interns must remain available for on-site work at their assigned reporting location throughout the internship. The OIGA intern will develop experience researching policy issues, analyzing legislation, assessing impacts on the District, preparing bill reviews, and communicating District positions to associations, water agencies, legislators, and legislative staff. Duties include gathering information for legislative advocacy, preparing written advocacy materials, attending legislative committee hearings, monitoring proceedings, and tracking and summarizing bills that may affect District operations. The CCS intern will gain hands-on experience in utility meter-to-cash operations, business process improvement, knowledge management, and digital transformation. Duties include assisting with billing analysis and account research; supporting Customer Information Systems activities such as process documentation, user acceptance testing, data validation, and defect tracking; coordinating with vendors and researching SaaS solutions and emerging technologies; developing reports and dashboards; and supporting special projects, workflow reviews, documentation, communications, and cross-functional collaboration. EBMUD is a publicly owned utility headquartered in Oakland that provides drinking water service to approximately 1.4 million customers and wastewater treatment services to more than 740,000 customers in the East Bay.

Requirements

Any combination of education and experience that provides the knowledge, skills, and abilities indicated for the position.
Meet one of the following education pathways: current enrollment in a four-year college with junior standing or higher in a major related to the available assignment; current enrollment in a related graduate degree program; or graduation within the past 12 months from a four-year college with a related degree.
Strong analytical, critical-thinking, and organizational skills.
Clear written and verbal communication skills and ability to collaborate across departments.
Proficiency with online meeting and collaboration tools.
Ability to research, analyze, and document business processes and recommend improvements.
Self-awareness, empathy, adaptability, and a strong customer service orientation.
Ability to maintain confidentiality and handle sensitive information.
Experience working within structured processes, deadlines, and documentation requirements.
Proficiency with Microsoft Office Suite, including Word, Excel, Access, PowerPoint, Publisher, and Outlook.

Nice To Haves

For OIGA applicants: interest in learning about potential careers in public policy.
For OIGA applicants: coursework or demonstrated experience in political science, public policy or administration, communications, law, economics, or engineering, particularly for those interested in management or leadership roles.
For CCS applicants: excellent analytical and problem-solving skills related to business process improvement, knowledge management, and emerging technologies, including SaaS applications.
For CCS applicants: coursework or demonstrated experience in business administration, information systems, industrial/organizational psychology, data analytics, or organizational change management.

Responsibilities

Assist OIGA staff in obtaining data and information for advocacy on legislative issues.
Assist in preparing written materials for legislative advocacy.
Attend legislative committee hearings where bills of interest to the District are considered and monitor proceedings.
Track and summarize the disposition of bills that may affect District operations.
Support Customer Services Support Operations with billing analysis, account research, and tracking arrears, payment arrangements, and customer program participation.
Assist with Customer Information Systems activities, including documenting business processes, supporting user acceptance testing, validating data, and tracking defects or enhancements.
Coordinate with vendors, research SaaS solutions and emerging technologies, and support process improvements.
Develop and maintain reports and dashboards using Excel, Python, R, or other tools to monitor key metrics.
Support special projects and knowledge management initiatives by reviewing workflows, identifying documentation gaps, preparing communications, and collaborating with cross-functional teams.
Perform other duties as assigned.