Student Intermediate Level

University of New Mexico • Albuquerque, NM

3d • Onsite

About The Position

The UNM Information Technologies Campus Outreach & Engagement team is seeking a student employee to perform hardware support and repairs for user departments. Resolves hardware, software, and communication problems/conflicts/defects. Will interact with customers, recommend, and purchase inventory, and control supplies and/or parts. Assists with Lobo BrainBar customer support. May assist with device decommissioning at our Surplus offices.

Requirements

• Ability to perform intermediate repairs and upgrades on a wide variety of computers and peripherals
• Knowledge of a wide range of computer systems software, applications, hardware, and communications
• Records maintenance skills
• Knowledge of customer service standards and procedures
• Ability to simultaneously coordinate and complete multiple projects
• Knowledge of advanced computer troubleshooting techniques
• Ability to diagnose the nature and extend of a wide range of computer problems
• Ability to install and configure systems, hardware, and peripherals

Nice To Haves

• Previous customer service skills in a technical capacity
• Knowledge of maintenance and repair of computer hardware
• Investigating and resolving problems and/or repairing as specified by work orders
• Installing, integrating, and configuring new systems and hardware for users
• Knowledge of the Windows 10 and 11 operating system as well as the Mac OS (a basic skill set such as ability to connect to and troubleshoot wired/wireless network connections, understanding of web browser settings, and other relevant areas necessary to connect to UNM services)

Responsibilities

• Investigates, analyzes, and resolves hardware and associated software and communications problems on university computer systems; performs complex hardware repairs and maintenance on a wide range of Windows & Mac computers and peripherals
• Provides intermediate hardware technical assistance and support; troubleshoots and resolves system hardware, software, and communications failures and conflicts
• Evaluates existing computer systems hardware; based on customer needs, customizes and tests computer systems and resolves configuration conflicts and errors.
• Installs, integrates, and configures new computer systems and hardware for users
• Researches, analyzes, and recommends appropriate computer hardware for customized computer configurations
• Reviews, prioritizes, and processes problem reports; documents the progress of projects
• Maintains a high-level quality of customer service standards in dealing with and responding to questions
• Performs miscellaneous job-related duties as assigned

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed