Student Entry Level
About The Position
Academic Technologies is seeking a highly responsible and motivated student to serve as a Computer Pod Student Consultant (SCONs). This position oversees daily operations within the computer classroom and computer pod. The Computer Pod Student Consultant (SCONs) plays a critical role in ensuring high-quality technical support, maintaining operational efficiency, and delivering excellent customer service to students, faculty, and staff. This role acts as the primary point of coordination within the pod and serves as a liaison between students, faculties, staffs and full-time Academic Technologies personnel. Successful candidates will demonstrate strong accountability, communication skills, and the ability to manage both technical responsibilities and team coordination. The Computer Pod Student Consultant (SCONs) is responsible for overseeing pod operations, supporting staff, faculties, students and ensuring all technology and services within the pod function effectively. This position requires a balance of technical expertise, and customer service excellence.
Requirements
- Enrolled in a degree seeking program at UNM, at least half-time (6 hours) at UNM for fall and spring semesters.
- Demonstrated reliability, professionalism, and strong communication skills
- Ability to work independently and make informed decisions in a fast-paced environment
Nice To Haves
- Prior IT or customer service experience (formal or informal)
- Experience in IT support, troubleshooting, or classroom technology
- Strong customer service experience
- Ability to support peers
- Experience working with faculty, staff, and diverse user groups
- Strong problem-solving and organizational skills
Responsibilities
- Serve as the primary point of contact for technical and customer service issues
- Provide technical support and training for classroom and pod technology
- Monitor pod operations to ensure coverage, efficiency, and quality of service
- Coordinate and communicate with full-time staff regarding issues, updates, and ongoing needs
- Perform troubleshooting of hardware, software, and classroom technology systems
- Ensure timely response and resolution of support requests
- Assist with testing, deployment, and maintenance of new and existing technology
- Maintain organization, cleanliness, and professional standards within the pod
- Support administrative and operational tasks as needed
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
