Service Desk Technician (Intermediate-Level)

Link Solutions, Inc.•White Sands, NM

1d•Onsite

About The Position

Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at White Sands Missile Range, NM. This is a non-remote position with a relocation incentive available. The role involves joining a mission-driven team supporting the Army Research Laboratory (ARL), where technical expertise directly contributes to critical research and national security initiatives. As a Service Desk Technician, you will be the front line of IT support, serving as the trusted technical resource for end users and stakeholders across a dynamic enterprise environment. This is an opportunity to be part of a collaborative and highly skilled team that values innovation, professional growth, and work-life balance. You'll gain hands-on experience supporting advanced technologies, solving complex technical challenges, and helping drive operational excellence within a leading federal IT environment.

Requirements

U.S. citizen with an active DoW Top Secret Clearance
BA/BS Degree in Computer Science or Information Technology with two (2+) years of experience OR five (5+) years of relevant experience working in an IT or Service Desk environment.
IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
Experience creating and modifying documentation for technical processes and procedures.
Proficiency with Microsoft Office products.
Ability to work with customers to develop new value-added programs and data solutions with existing structures and new requirements.
Ability to work in a fast-paced and constantly evolving environment.

Nice To Haves

Microsoft 365 Certified: Endpoint Administrator Associate
Experience creating and modifying documentation for technical processes and procedures.
Experience working in a Department of Defense (DoD) environment.
A problem solver and troubleshooter who thrives in resolving complex problems.
Strong self-starter requiring minimal supervision.
Excellent communication skills (written and oral) and interpersonal skills.
Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Responsibilities

Deliver Tier I and Tier II technical support for a wide range of hardware, software, mobile devices, and enterprise IT systems.
Provide exceptional customer service by troubleshooting, diagnosing, and resolving technical issues quickly and effectively.
Recommend system and process improvements to enhance the user experience and optimize information systems and network resources.
Escalate and coordinate complex issues with Tier III support teams and technical specialists to ensure timely resolution.
Collaborate with infrastructure, network operations, systems engineering, cybersecurity, and application support teams to restore services and address root causes.
Document incidents, service requests, troubleshooting steps, and resolutions in accordance with established procedures.
Support a fast-paced environment where your problem-solving skills help maintain critical mission operations.