Service Desk Technician (Intermediate-Level)

Link Solutions, Inc.•White Sands, NM

7d•Onsite

About The Position

Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at White Sands Missile Range, NM. The Service Desk Technician will serve as the face of our team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory. Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This opportunity will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.

Requirements

U.S. citizen with an active DoW Top Secret Clearance
BA/BS Degree in Computer Science or Information Technology with two (2+) years of experience OR five (5+) years of relevant experience working in an IT or Service Desk environment.
IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
Experience creating and modifying documentation for technical processes and procedures.
Proficiency with Microsoft Office products.
Ability to work with customers to develop new value-added programs and data solutions with existing structures and new requirements.
Ability to work in a fast-paced and constantly evolving environment.

Nice To Haves

Microsoft 365 Certified: Endpoint Administrator Associate
Experience creating and modifying documentation for technical processes and procedures.
Experience working in a Department of Defense (DoD) environment.
A problem solver and troubleshooter who thrives in resolving complex problems.
Strong self-starter requiring minimal supervision.
Excellent communication skills (written and oral) and interpersonal skills.
Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Responsibilities

Provide Tier I and Tier II technical support for hardware and software.
Recommend system modifications to enhance the usability of Information Systems and network resources.
Route and escalate requests to Tier III and other teams for quick customer issue resolution.
May work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems.