Student Information Systems Application Consultant

St Clair Regional Educational Service Agency•Marysville, MI

2d•Onsite

About The Position

The Student Information Systems (SIS) Application Consultant is a non-union, at-will, Service Personnel position. The primary responsibilities include providing consultation, technical support, and training to St. Clair County RESA customers for client/server-based Student Information System (SIS) management software, including PowerSchool and Skyward, as well as library management software, Destiny by Follett.

Requirements

Good working knowledge of computer environments, including Windows, Microsoft Office, Google applications, web browsers, and email systems, is required.
Candidates should be capable of supporting customers of varying skill levels, from beginner to advanced.
Good written and verbal communication skills are essential, along with the ability to learn quickly.
A valid Michigan driver's license and reliable transportation are required.
Demonstrated ability to work collaboratively and effectively with co-workers, staff, school districts, community agencies, and the public is crucial.
Regular and predictable attendance is an essential function of this position.
Bachelor's degree preferred.
At least 2 years' experience in customer support is desired.
Citizenship, residency, or work visa required.

Nice To Haves

Knowledge of school business highly valued.
Work experience in PowerSchool, Skyward, and Destiny is desired.

Responsibilities

Provide daily technical support to customers through telephone, email, and direct contact.
Conduct customer training in various formats, including web-based sessions, in-person group settings, and one-on-one instruction.
Prepare training materials, written procedural guides, and technical documentation.
Demonstrate strong problem-solving skills and the ability to multitask effectively.
Conduct quality assurance testing and documentation for new applications, features, and functionalities.
Be self-motivated and willing to take on critical application-related tasks.
Assist local districts in developing specialized reports and implementing reporting changes.
Make independent decisions and solve problems to contribute to the department's success, and provide backup assistance to peers as directed by the supervisor.