Student Genius Center, CEDA & Helpdesk Student Assistant

Careers Listing•Fullerton, CA

1d•Onsite

About The Position

Under the direction of the IT staff, Consultants provide customer service and technical support for campus-related applications to CSUF students at the Student Genius Center (SGC) and Center for Equitable Digital Access (CEDA). In addition assist staff with providing customer service and technical support to faculty, staff, and students for the CSUF IT Help Desk. Provide in-person, phone, and chat technical support to users of campus-related applications for a variety of software and hardware issues on Windows, Macintosh, iOS, and Android platforms. Assist users by answering questions regarding software applications and printing; troubleshooting problems, looking up information in manuals, or using online help, and directing users to on-duty staff for special requests or difficult problems. Ensure that the computers and printers in the SGC Labs are functioning properly. Maintaining a clean and orderly lab environment at all times. Assist with the SGC & CEDA devices (laptop, iPad, etc.) checkout system. Assist with Innovation Center operations by supporting students, maintaining equipment and technology and providing excellent customer service. Other duties may be assigned as deemed necessary.

Requirements

Ability to learn and perform assigned work
Ability to follow oral instructions
Ability to work cooperatively with faculty, staff, and other students
Ability to communicate effectively with all levels
Ability to read and write English at a level appropriate to the position
Being on time and working collaboratively with a team are crucial to this position.
Customer service experience and basic phone etiquette is essential for this position.
Basic working experience with the following Microsoft products: Outlook, Word, Excel, and Teams.
Strong interpersonal skills with the ability to work and communicate well with all levels of personnel with a good customer-oriented mindset.
Excellent phone, verbal, and written communication skills.
Ability to interact professionally with users, co-workers, and supervisors.
Ability to explain technical matters clearly and without “computer jargon.”
Strong computer troubleshooting skills and a desire to work with technology.
Ability to multitask and take direction with a can-do attitude.
Current student at CSUF and is enrolled/registered (fees paid) in a current regular semester as a new or continuing student.
Student who has completed the prior semester (has not graduated), or who is registered for the subsequent semester.
In good academic standing (not on academic probation, continued probation, academic dismissal).
Student who is authorized to work in the United States and can provide employment eligibility documents.
Background check (including a criminal records check) must be completed satisfactorily.

Nice To Haves

Previous helpdesk or IT experience is not required, but is a plus.

Responsibilities

Provide customer service and technical support for campus-related applications to CSUF students at the Student Genius Center (SGC) and Center for Equitable Digital Access (CEDA).
Assist staff with providing customer service and technical support to faculty, staff, and students for the CSUF IT Help Desk.
Provide in-person, phone, and chat technical support to users of campus-related applications for a variety of software and hardware issues on Windows, Macintosh, iOS, and Android platforms.
Assist users by answering questions regarding software applications and printing; troubleshooting problems, looking up information in manuals, or using online help, and directing users to on-duty staff for special requests or difficult problems.
Ensure that the computers and printers in the SGC Labs are functioning properly.
Maintain a clean and orderly lab environment at all times.
Assist with the SGC & CEDA devices (laptop, iPad, etc.) checkout system.
Assist with Innovation Center operations by supporting students, maintaining equipment and technology and providing excellent customer service.