Student Financial Management Specialist

Georgia State University•Dunwoody, GA

13d•Onsite

About The Position

We are looking for a Student Financial Management Specialist to serve in Student Financial Management Center at our Dunwoody campus. The specialist is primarily responsible for providing excellent in-person and telephone customer service within a high-volume environment to students, parents, and the university community about financial aid student account processes. This position is also responsible for assisting with outreach efforts to help support enrollment and retention objectives.

Requirements

Bachelor's degree and one year of experience; or combination of education and related experience.

Nice To Haves

Customer service experience
Financial Aid and student accounts experience
Working knowledge of Banner and Microsoft Office (Excel, Word)
Excellent written and verbal communication skills.

Responsibilities

Provides information to students, parents, colleagues, and the university community regarding financial aid and student accounts via phone and in-person in accordance with federal, state, Board of Regents, and institutional regulations.
Investigates and provides solutions regarding financial aid and student account customer issues.
Reviews the accuracy of financial aid applications and verifies application information with supporting documentation.
Evaluates financial circumstances to determine appropriate student account payment options.
Assist with community outreach efforts including conducting calling campaigns as well as conducting financial management workshops and orientation presentations to students, parents, and other University staff and other key groups.
Counsel students on a variety of enrollment management issues to include all aspects from orientation to enrollment and after, including but not limited to admissions, registration, and academic records.