Student Financial Aid Counselor (Temp) - Dunwoody Campus
About The Position
The Student Financial Aid Counselor serves in the Student Financial Management Center at the Dunwoody and Alpharetta Campuses. The role primarily provides in-person and telephone customer service in a high-volume environment to students, parents, and the university community on financial aid and student account processes. The position also supports outreach efforts that help advance enrollment and retention objectives. The role provides information and resolves customer issues in accordance with federal, state, Board of Regents, and institutional regulations; reviews financial aid applications and supporting documentation; evaluates financial circumstances to identify student account payment options; participates in community outreach; and counsels students on enrollment management matters from orientation through and beyond enrollment.
Requirements
- Bachelor's degree and one year of financial aid, counseling, or student personnel experience, or a combination of education and related experience.
Nice To Haves
- Strong written and verbal communication skills.
- Excellent interpersonal and customer service skills.
- Solid analytical and problem-solving abilities.
- Exceptional organizational skills and attention to detail.
- Ability to manage time effectively and work independently or collaboratively.
- Commitment to maintaining confidentiality and complying with FERPA regulations.
Responsibilities
- Provide information to students, parents, colleagues, and the university community about financial aid and student accounts by phone and in person, in accordance with applicable regulations.
- Investigate and provide solutions to financial aid and student account customer issues.
- Review the accuracy of financial aid applications and verify application information against supporting documentation.
- Evaluate financial circumstances to determine appropriate student account payment options.
- Assist with community outreach, including calling campaigns, financial management workshops, and orientation presentations for students, parents, university staff, and other groups.
- Counsel students on enrollment management matters, including admissions, registration, and academic records, from orientation through and after enrollment.
Benefits
- Professional development opportunities and mentorship
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What This Job Offers
Job Type
Full-time
