Student Finance Representative

Berklee College of Music

1d•$46,000 - $60,000•Remote

About The Position

The division of Pre-College, Online, and Professional Programs (POPP) is seeking a student-focused, detail-oriented Student Finance Representative to support Berklee Online—the premier innovator and largest worldwide provider of online music education. Reporting to the Student Finance Lead, you will serve as a primary remote point of contact for financial inquiries, delivering rapid, high-touch support regarding tuition, payment plans, billing statements, and student accounts. At Berklee, your work directly supports the next generation of creative leaders.

Requirements

College degree required.
Minimum of 2 years of successful customer service experience in higher education, banking, sales support, or a student accounts/financial aid environment.
Strong proficiency in spreadsheet tools (Excel, Google Sheets).
Exceptional written/verbal communication, sharp attention to detail, and a solution-oriented mindset that thrives under deadline pressure.
A cover letter is strictly required to be considered for this role.

Nice To Haves

Familiarity with higher ed software and CRMs (Workday Student, Salesforce, Colleague) is a strong plus.

Responsibilities

Manage inbound and outbound calls and emails with urgency and care, meeting data-driven engagement metrics during heavy enrollment windows.
Guide students, families, and alumni through tuition statements, payment options, balances, financial holds, refunds, and educational tax forms (1098-T / TL11).
Answer inquiries regarding registration, add/drop procedures, refund policies, and financial aid options, liaising with Military Affairs or Financial Analytics as needed.
Manage tuition payment plans, update CRM configurations, adjust budgets throughout the enrollment cycle, and follow up on returned payments.
Process credit cards, checks, and wire transfers into accounting systems.
Audit past-due accounts, conduct collections outreach, and support state escheatment procedures.
Track recurring student questions to optimize business processes, while helping onboard, train, and monitor student work-study employees.