Student Experience Systems Administrator

Ursinus College•Collegeville, PA

13d•Hybrid

About The Position

Ursinus College is seeking a motivated, enthusiastic, and proficient Slate user to advance the College’s innovative implementation of Slate as a critical function of student success and retention efforts. The Student Experience Systems Administrator (SESA) oversees, manages, and serves as the technical lead for the college’s student success CRM platform, Technolutions Slate, to support the institution’s retention goals, relating to the areas of advising, early alerts, user management, and data reporting. The SESA provides leadership and technical guidance in the management, maintenance, and administration of Slate, Suitable, Maxient, and StarRez. The SESA will be responsible for building reports and queries to inform both internal and external audiences of key retention metrics and data. The SESA must be technology and detail-oriented, as the position is responsible for the accuracy and effectiveness of retention data entry, data operations, and reports. The SESA is the technology liaison between student affairs and partners in information technology, enrollment, academic affairs, health and wellness, inclusion and community engagement. The SESA must have leadership, strong communication and interpersonal skills. Possibility of remote/hybrid work for the right candidate.

Requirements

Bachelor’s degree is required
Minimum of 2 years directly working within a CRM system is required
Minimum of 3 years of professional experience required, preferably in higher education or related educational industry
Familiarity with portal, query and building required
The successful candidate should possess a strong work ethic, excellent strategic thinking and problem-solving skills, outstanding communication and interpersonal skills, and a willingness to learn new skills and technology

Nice To Haves

graduate degree preferred
minimum of 2 years working with Slate in a technical capacity
Experience with workflow processes and deliver and drip campaigns preferred

Responsibilities

Serves as the subject matter expert on areas related to technology for student affairs
Maximizes Slate functionality and effectiveness by implementing new features, and/or updating existing ones in our Slate instance, including but not limited to: portal management, and workflows, rules and population management
Responsible for the import of data from all sources and the creation of queries to review the quality of the data as new records are created
Promote and manage the accuracy and integrity of student success data in Slate by researching and reconciling data discrepancies occurring among the various stages of the data flow process
Serve as the technology liaison to other departments to ensure data migration integrity between Slate and other campus systems such as Colleague, Suitable, Maxient, and StarRez
Collaborate with the Director of Enrollment Research and Analytics, as well as Institutional Research and Effectiveness staff, for data management and internal and external reporting
Maintain knowledge of Slate best practices and be self-motivated to innovate usage and processes accordingly
Serve as a strategic visionary as related to how Slate can be utilized to maximize efficiencies and meet retention and student success goals
Manage workflows related to early alerts and other student success initiatives
Manage the day-to-day technical processes, provide technical and user support, and train staff members on technical functions whenever appropriate
Leverage Slate forms, deliver campaigns and portals to assist campus partners with sharing information with students
Problem solve technical issues and coordinate processes and respective communication with other college offices