Student Experience Specialist
About The Position
Join the CST Team. At Collaborative Student Transportation (CST), we know how important the first few months of school are—for students, families, and the teams behind the scenes. That’s why we’re looking for support to help us during our busiest seasons and beyond. If you’re highly organized, customer-focused, and ready to jump in and help students get to school safely and on time, we’d love to have you join us. This is a remote role. This position is intended to support our 2:00 PM–8:00 PM Pacific Time shift. Candidates who are fluent in both English and Spanish and located in Arizona or Washington are strongly encouraged to apply.
Requirements
- Organized, dependable, and detail-oriented
- A confident communicator who can manage both urgent situations and routine updates
- Experienced in customer service and comfortable with remote work tools (email, Slack, etc.)
- Able to work independently while staying connected to a remote team
- Reliable and ready to support students during a busy time of year
- Strong written and verbal communication skills
- Fluent in both English and Spanish (written and verbal)
- Excellent time management and inbox organization skills
- Must have access to a reliable computer and internet
- Technology is not provided for this role
- Must successfully complete a background and reference check
Nice To Haves
- Previous experience in customer-facing roles preferred
Responsibilities
- Respond to emails, phone calls, and Slack messages in a timely, professional manner
- Provide helpful and compassionate support to students, families, schools, and district partners
- Escalate serious issues to Leads and Managers as needed
- Monitor and respond to emails in the shared transportation inbox
- Keep inboxes clear—aiming for zero by end of day
- Collaborate with team members to resolve service concerns quickly and thoughtfully
- Provide bilingual (English/Spanish) support to students, families, schools, and district partners as needed.
- Follow daily task checklists and CST processes with accuracy
- Manage and delegate shared inbox tasks
- Complete and update assigned tasks in Asana
- Report 3-day no-shows and execute radio checks as needed
- Move new requests, changes, and cancellations to the correct routing boards
- Support accident reporting and emergency identification
- Proactively communicate when email or Slack backlogs occur
- Build strong relationships with district staff, contractors, and school personnel
- Keep Leads and Managers informed of important or unusual updates
- Perform additional related duties as assigned
Benefits
- Pay Range: $18-20 per hour (based on experience)
- Full-time or part-time schedule available
- Schedule: Monday – Friday
- 2:00 PM – 8:00 PM Pacific Time
- No weekends
- 4 – 8-hour shift
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
