Student Experience Project Analyst

Berklee College of Music•Boston, MA

2d•$18 - $18

About The Position

Berklee seeks a Student Experience Project Analyst – Workday Student to support the rollout of Workday Student. The role helps review student-facing job aids, participates in system testing, and supports mock semester activities. It brings a student perspective to the project to help ensure instructions are clear, processes are easy to follow, and students are prepared to use the new system. During mock semester—a simulation of student activities before launch—the analyst serves as a student subject-matter expert for assigned processes, helping other student participants navigate activities and sharing questions and feedback with the project team. Remote work is possible.

Requirements

Currently enrolled as a student at Berklee and eligible for student employment.
Strong attention to detail and ability to follow written instructions.
Clear communication skills and willingness to assist fellow students.
Comfort learning new technology and explaining steps to others.
Ability to document observations, ask questions, and provide constructive feedback.
Dependability, organizational skills, and ability to work independently and collaboratively.
Willingness to follow project guidelines for confidentiality and appropriate handling of student information.
Student employment eligibility requires current enrollment at Berklee College of Music or Boston Conservatory at Berklee; at least half-time enrollment in a degree-, diploma-, or certificate-seeking undergraduate or graduate program (with a stated summer exception for students preregistered for fall); a valid U.S. Social Security Number; valid visa status, as applicable; a minimum 2.0 cumulative GPA (with an exception for students in their first semester); good disciplinary standing; and location in the U.S. Federal Work Study students may apply.

Responsibilities

Review student-facing Workday Student job aids and step-by-step instructions for clarity, accuracy, and ease of use.
Follow documented steps in the designated project environment to verify that instructions and screenshots align with the student experience.
Identify confusing language, missing steps, unfamiliar terminology, and opportunities to make materials more student-friendly.
Document feedback and collaborate with the project team to review updates.
Participate in Workday Student testing as needed, following assigned scenarios and instructions.
Complete assigned student activities and document results, including unexpected outcomes or difficulty completing a task.
Report issues with sufficient detail for project team review, including steps taken and screenshots when appropriate.
Retest assigned activities after updates and communicate whether issues have been resolved.
Attend training and preparation sessions to develop familiarity with assigned Workday Student processes.
Help prepare for mock semester by reviewing participant instructions and practicing assigned activities.
Serve as a peer resource and student subject-matter expert during mock semester, helping other students understand instructions and navigate assigned tasks.
Recognize when a question or issue requires project team assistance and escalate it to the appropriate team member.
Capture recurring questions, challenges, and feedback to inform improvements to training materials and student communications.
Participate in debrief sessions and share recommendations from a student perspective.