Coordinator, Student Experience

Arizona State University • Tempe, AZ

6d • $51,500 - $57,500 • Onsite

About The Position

Enterprise Technology seeks a Student Experience Coordinator to manage daily operations, student staff development, and engagement programming for the Tempe Tech Hub, ASU’s flagship student-facing technology engagement space. The hub helps students access technology resources, receive device and software support, explore creative and emerging tools, and connect technology with academic, creative, and professional goals. The position ensures reliable operations and a strong student experience while helping the hub evolve into an outcomes-focused engagement destination.

The coordinator oversees day-to-day operations, supervises and develops student workers, coordinates programming, tracks engagement trends, supports campus partnerships, and aligns space, staffing, and resources with Tech Hub strategic goals. The role reports to Tech Hub leadership and requires regular on-site presence at the Tempe campus. Duties are complex and involve significant responsibility and judgment.

The position is full time, with a salary range of $51,500 to $57,500 annually. Applicants must be eligible to work in the United States. Applications must include a cover letter and resume or CV. The cover letter must address experience developing student employees, organizing competing priorities, and supporting and evaluating student engagement or programming.

Requirements

• Bachelor’s degree and three years of experience appropriate to the area of assignment/field, or an equivalent combination of experience and/or training demonstrating comparable knowledge, skills, and abilities.
• Applicants must be eligible to work in the United States.
• Submit a cover letter addressing experience supervising, mentoring, or developing student employees; organizing competing priorities and following through; and supporting student engagement, events, workshops, or educational programming and evaluating its success.
• Submit a resume or CV with employment dates in month-and-year format, job titles, duties, and employer names.
• Ability to perform the position’s duties in person at the Tempe campus, with regular on-site presence.
• Ability to use a computer workstation, stand and walk through the hub, interact with students and staff, respond to changing operational needs, and occasionally lift, carry, push, or pull equipment or materials up to 25 pounds.

Nice To Haves

• Demonstrated experience managing operations in a student-facing or community-facing environment, with clear accountability for outcomes.
• Experience supervising or developing others, with evidence of their growth.
• A track record of measurably improving student or community engagement, such as return visits, participation trends, or documented outcomes.
• Experience activating a campus or community partnership that produced a concrete result.
• Familiarity with enterprise or creative technology tools such as Adobe Creative Suite, Microsoft 365, AI tools, or similar tools.
• Strong operational instincts, including scheduling, budget tracking, process documentation, and anticipating problems before they escalate.
• Direct, honest communication supported by data and specific examples.
• Ability to model empathy, compassion, and emotional intelligence.
• Experience in a values-driven organization with a strong commitment to inclusion and belonging.
• Ability to cultivate a psychologically safe environment where all team members can thrive.
• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.
• Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs.

Responsibilities

• Plan, organize, and coordinate daily Tempe Tech Hub operations, including staffing coverage, scheduling, space readiness, equipment availability, service delivery, and student-facing support.
• Identify operational gaps, service issues, and workflow inefficiencies, and recommend improvements to reliability, consistency, and student engagement.
• Support implementation of service standards, operating procedures, and performance expectations aligned with Tech Hub goals.
• Hire, train, schedule, supervise, and evaluate student workers assigned to the Tempe Tech Hub.
• Coach student workers and provide feedback and development opportunities to build technical, operational, customer service, and leadership skills.
• Identify student workers with growth potential and support their development through increased responsibility, peer mentoring, projects, and skill-building opportunities.
• Develop, coordinate, and facilitate student engagement activities that encourage students to return to the Tech Hub throughout their academic experience.
• Plan and support hackathons, workshops, and other programming related to creative technology, productivity tools, emerging technologies, AI tools, and student success.
• Track engagement data, including visit patterns, participation trends, service needs, return visits, and program outcomes.
• Coordinate with campus partners on shared programming, student outreach, workshops, events, and collaborative services.
• Develop partnership opportunities into active collaborations by coordinating logistics, clarifying goals, and supporting implementation.
• Communicate Tech Hub services, programming, and engagement opportunities to campus stakeholders clearly and professionally.
• Use data, student feedback, staff input, and operational observations to improve the Tempe Tech Hub experience.
• Document processes, outcomes, challenges, and recommendations clearly and actionably.
• Maintain a student-centered, outcomes-focused approach to daily decisions and long-term improvements.
• Leverage AI in routine tasks and contribute ideas for improving unit efficiency and overall performance.
• Foster a positive culture, uphold organizational values, and champion engagement.
• Collaborate across teams and participate in ET/ASU events and programs.

Benefits

• ASU professional development, including opportunities to pursue certificates and degrees through ASU programs with major tuition breaks.
• Flexible work environment, with opportunities to explore arrangements with a supervisor, including hybrid work where staff are on site three days per week.
• ASU comprehensive benefits package; specific benefits are not detailed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level