Student Experience Project Analyst

Berklee College of Music•Boston, MA

1d•$18 - $18

About The Position

Berklee seeks a Student Experience Project Analyst to support the rollout of Workday Student. The role helps review student-facing job aids, participates in system testing, and supports mock semester activities. It provides a student perspective to help ensure instructions are clear, processes are easy to follow, and students are prepared to use the new system. During mock semester—a simulation of student activities before launch—the analyst serves as a student subject-matter expert for assigned processes. The analyst helps other student participants navigate activities and shares questions and feedback with the project team. Remote work is possible. To participate in Berklee Student Employment, applicants must be current students at Berklee College of Music or Boston Conservatory at Berklee, enrolled at least half-time in a degree-, diploma-, or certificate-seeking undergraduate or graduate program, have a valid U.S. Social Security Number, remain in valid visa status as applicable, have a minimum 2.0 cumulative GPA (with an exception for first-semester students who do not yet have an official GPA), be in good disciplinary standing, and be located in the U.S. Students must be preregistered for the upcoming fall semester to work during summer without enrollment; this exception does not apply during fall or spring. Federal Work Study students may apply. The hourly rate is $17.51.

Requirements

Currently enrolled as a student at Berklee and eligible for student employment.
Strong attention to detail and ability to follow written instructions.
Clear communication skills and willingness to assist fellow students.
Comfort learning new technology and explaining steps to others.
Ability to document observations, ask questions, and provide constructive feedback.
Dependability, organizational skills, and ability to work independently and collaboratively.
Willingness to follow project guidelines for confidentiality and appropriate handling of student information.
Must be located in the U.S.
Must have a valid U.S. Social Security Number and remain in valid visa status as applicable.
Minimum 2.0 cumulative GPA; first-semester students may work before receiving an official GPA.
Must be in good disciplinary standing.

Nice To Haves

Federal Work Study students may apply.

Responsibilities

Review student-facing Workday Student job aids and step-by-step instructions for clarity, accuracy, and ease of use.
Follow documented steps in the designated project environment to verify that instructions and screenshots align with the student experience.
Identify confusing language, missing steps, unfamiliar terminology, and opportunities to make materials more student-friendly.
Document feedback and collaborate with the project team to review updates.
Participate in Workday Student testing as needed, following assigned scenarios and instructions.
Complete assigned student activities and document results, including unexpected outcomes or difficulty completing a task.
Report issues with sufficient detail for project team review, including steps taken and screenshots when appropriate.
Retest assigned activities after updates and communicate whether issues have been resolved.
Attend training and preparation sessions to develop familiarity with assigned Workday Student processes.
Help prepare for mock semester by reviewing participant instructions and practicing assigned activities.
Serve as a peer resource and student subject-matter expert during mock semester, helping other students understand instructions and navigate assigned tasks.
Recognize when a question or issue requires project team assistance and escalate it to the appropriate team member.
Capture recurring questions, challenges, and feedback to inform improvements to training materials and student communications.
Participate in debrief sessions and share recommendations from a student perspective.