Student Experience Leader

ILAC•Vancouver, BC

10d•CA$0 - CA$18•Hybrid

About The Position

The Student Experience Leader supports both the Student Experience Coordinator and Student Experience Manager in executing Orientations, Welcome Fairs, Events, and Activities for ILAC Group students. This role also performs other tasks related to the department. This is a part-time position with some weekends and evening shifts based on weekly needs.

Requirements

Fluent in English (verbal and written) and another language is a strong asset.
1+ years of experience in customer service. Preferably with students.
An understanding of our product(s).
Comfortable with presentations to a large audience (online and onsite).
Fantastic communication skills and ability to support students of all ages and English levels.
A creative spirit and a sense of humor are highly desirable.
Genuinely friendly and loves to help people.
Basic computer knowledge.
Proactive, detail-oriented, organized, empathetic, positive, team-player, and self-motivated.
Willing to work evenings and weekends.
All candidates must be eligible to work in Canada.

Nice To Haves

Another language is a strong asset.

Responsibilities

Assists in the execution of the Orientation sessions (online and on-site).
Greets and provide information to Students during the Welcome fairs (events for new students).
Supports with the execution of the Welcome Fairs and other events.
Communicates core values and academic expectations to students.
Assisting prepping materials for events and activities.
Address students’ questions and concerns online and on-site when needed.
Provides detailed reports to the SE Manager and SE Coordinators.
Supports SE Coordinators with Events and Activities when needed.
Supports with emails when necessary.
Supports with hosting and presentation when necessary.
Reports news and observations to SE Coordinators.
Helps maintain a clean and welcoming environment.
Helps keep track of how many guests are seen throughout the day.
Hands out ILAC swags and prizes.
Ensures cleanliness and adheres to control and security policies.
Supports with activities related to Events to all ILAC Group.
Assists in the execution of the ILAC Community online and on campus.
Perform walking tours.
Take pictures and videos of activities and events.
Supervise YA students when necessary.
Required to serve as an Emergency Warden and actively participate in workplace health and safety initiatives, including but not limited to receiving training and successfully administering ILAC's emergency management, critical incident and health and safety plan.