Student Experience and Family Engagement Manager
About The Position
The Student Experience and Family Engagement Manager creates, promotes, and enhances a cohesive and vibrant student life experience while fostering meaningful engagement with student families. The position supports student success and retention by nurturing students’ mind, body, and spirit and strengthening the Mount community through family, alumni, and community connections. The manager collaborates across student experience departments to develop a cohesive student experience calendar, oversees undergraduate student organizations, supports student programs and campus events, and manages communications and digital content for prospective and current student families. The role also involves managing student employees, supporting recruitment efforts, and assessing student programs to inform future engagement initiatives.
Requirements
- Master’s degree in Higher Education, Student Affairs, Communications, or a related field.
- At least 3 years of experience in student engagement, parent/family programming, or related fields.
- Strong communication, writing, and editing skills.
- Experience working with student organizations and developing co-curricular programming.
- Knowledge of student development theory and family engagement best practices.
- Ability to collaborate across departments and with external partners.
- Strong project management, organizational, and event planning skills.
- Proficiency with Microsoft Office Suite and comfort with CMS/webpage management tools.
Responsibilities
- Collaborate with student experience departments to develop and publish a cohesive student experience calendar that nurtures students holistically.
- Oversee undergraduate student organizations and train and support organization advisors.
- Serve as co-advisor to the Student Government Association (SGA) and Campus Activities Board (CAB).
- Partner with Athletics to support a dynamic student fan experience at athletic events.
- Support the annual undergraduate Leadership Retreat, Orientation, Welcome Week, Family Weekend, Graduation, and Homecoming activities.
- Collaborate with Graduate Program Directors to support student programs for graduate students.
- Create and manage regular prospective student parent communications and website content, collaborating with Admissions and Marketing on dissemination.
- Create and manage regular undergraduate parent newsletters and communications, collaborating with Marketing and campus partners to distribute and amplify messaging.
- Maintain an online presence for student experience and family engagement through webpage updates and digital promotions.
- Manage student employees.
- Manage projects creating innovative and relevant social media pathways to engage students and parents.
- Conduct high school recruiting visits and presentations with Admissions and student experience departments to promote the Mount’s holistic student experience.
- Collect attendance data and feedback from student events and programs.
- Analyze feedback and metrics to guide the development of future student engagement initiatives.
- Regularly review and recommend updates to student experience webpages to keep content dynamic, current, and engaging.
Benefits
- Tuition remission for the employee and family.
- 403(b) retirement plan.
- Medical benefits and employer HSA contributions.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Parental leave.
- Generous paid time off.
- 16 paid holidays.
- Competitive salaries.
- Professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
