Student Enrollment Specialist

Collin College•Frisco, TX

2d•$37,440 - $45,656•Onsite

About The Position

Provide information and assistance for all departments within Student and Enrollment Services, including but not limited to advising, the admissions process (for both non-credit and credit students), and TSI testing. Respond to questions, provide accurate information in a timely manner and assist in resolving problems as needed within the department/division.

Requirements

Associate degree from an accredited institution.
At least two (2) years of related experience.
Equivalency: At least 60 semester hours OR a minimum of two (2) additional years of directly related experience may be substituted for the education requirement.
A higher level degree than what is required for the job may be substituted for no more than one (1) year of the required work experience.
Knowledge of district rules, policies and practices
Knowledge of Student Code of Conduct
Knowledge of all various college departments and degree programs
Knowledge of prerequisite courses and requirements needed for applying to degree programs
Knowledge of student information and network systems
Problem solving skills
Customer service skills
Interpersonal and organizational skills
Conflict resolution skills
Critical thinking skills
Decision making skills
Computer and applicable software skills
Verbal and written communication skills
Ability to work as part of a team as well as independently
Ability to maintain confidentiality
Ability to establish and maintain effective working relationships

Responsibilities

Assist students, staff, faculty and the general public with correct information and direction regarding college and student services in person, online, and over the telephone.
Advise students within the general student population, as well as special populations (including Veterans and International Students) regarding program planning, course selection, schedule changes, transferability, and course withdrawals.
Advise academically at-risk students regarding coursework and other college resources by which they can develop the academic skills required to successfully complete college-level work.
Process admissions applications for continuing education and credit students, including accurately determining and documenting residency, TSI status, and prerequisite levels.
May code and proof applications to ensure compliance with state guidelines.
Review residency documentation to accurately determine students' eligibility for in-state tuition according to state guidelines and process accordingly.
Accurately document master record changes.
May make residency status changes.
Evaluate scores received on the Texas Success Initiative (TSI) assessment and determine appropriate course placement levels.
Maintain confidentiality of student records (in compliance with the Family Educational Rights and Privacy Act).
Perform other duties as assigned.
Perform all duties to maintain all standards in accordance with college policies, procedures and core values.