Student Disability Services Advisor

Western Governors University•Bentonville, AR

1d•$54,800 - $82,200•Remote

About The Position

This position provides services and assistance to students with disabilities seeking accommodations under the ADA. Provides direct assistance to current students as well as consultation to WGU personnel, external agencies, and prospective students. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Requirements

Exemplary communication and social skills to unify ADA efforts among staff and students
Ability to work with a wide variety of student issues and maintain student confidentiality
Moderate to expert skill level with Microsoft Office Suite
Ability to articulate university policies and requirements
Ability to manage and organize multiple priorities in a fast-paced, dynamic, online environment
Knowledge of training principles and techniques; ability to present training materials
Understand and abide by nondiscrimination and equal access laws including the Americans with Disabilities Act and Sections 503 and 504 of the Rehabilitation Act of 1973, and other federal and state laws and regulations pertaining to persons with disabilities
Bachelor’s degree
Two (2) years of experience in disability services in higher education or vocational rehabilitation settings. K-12 experience cannot be considered without accompanying experience in disability services in higher education or other vocational rehabilitation setting.

Nice To Haves

Master’s degree
Experience with online and/or competency-based learners

Responsibilities

Respond to inquiries about ADA services and eligibility, provide information to current and prospective students, university faculty and staff, and external agencies.
Meet with students who are requesting services to gather information about their specific disabilities, needs, and accommodation requests.
Assist individuals in understanding how ADA applies to their situation.
Understand and clearly communicate WGU processes and policies.
Verify eligibility for ADA services by an interactive process, including reviewing disability documentation from educational institutions, psychologists, psychiatrists, and other medical providers.
Determine reasonable accommodations, generate and provide letters of accommodation to students.
Research and resolve issues with approved accommodations.
Maintain student ADA files, including medical documentation, accommodation letters and correspondence regarding ADA services.
Maintain confidentiality regarding student health information.
Provide timely responses to all student inquiries and accommodation requests.
Provide ongoing consultation and assistance to faculty and staff who are working with students with disabilities.
Provide counsel for students with disabilities to assist them in meeting educational goals and promote independence and self-advocacy.
Assist in the research of assistive technologies and resources.
Investigate and problem solve accessibility barriers utilizing appropriate resources and collaborating with other University departments.
Performs other related duties as assigned.