Student Conduct Manager

EF Education First • Cambridge, MA

3d • Onsite

About The Position

Hult International Business School is seeking a Student Conduct Manager to support a fair, educational, and student-centered conduct process across its global community. Based at the Boston campus, the role supports undergraduate and graduate students at Hult campuses in Boston, London, and Dubai, as well as students in virtual and part-time online programs.

The Student Conduct Manager balances student development, community wellbeing, compliance obligations, and institutional risk management. The role coordinates conduct investigations and resolutions, manages student behavioral concerns, supports educational interventions, provides community standards programming, and contributes to institutional compliance initiatives. It works closely with global teams across academics, campus life, student life, wellbeing, accessibility, registry, campus operations and security, and Boston residence life.

The role also supports aspects of Hult's Sexual Harassment and Title IX Policy administration, safeguarding initiatives, behavioral intervention efforts, and annual compliance training programs for faculty and staff.

Requirements

• Bachelor's degree.
• At least two years of progressive experience in student affairs, student conduct, residential life, case management, community standards, or a related higher education field.
• Experience managing sensitive student matters, including conduct, behavioral intervention, welfare concerns, and complaint resolution.
• Strong written communication, investigative, documentation, and organizational skills.
• Sound judgment, discretion, and ability to maintain confidentiality.
• Ability to work effectively with diverse student populations in a multicultural environment.
• Proven ability to manage multiple priorities and complex cases simultaneously.
• Strong administrative, recordkeeping, and data management skills.

Nice To Haves

• Master's degree in Student Affairs, Higher Education Administration, Counseling, Social Work, Law, or a related discipline.
• Experience with student conduct administration, behavioral intervention teams, or case management.
• Experience in international higher education environments.
• Knowledge of U.S. higher education regulations, safeguarding frameworks, FERPA, GDPR, Title IX, and student conduct best practices.

Responsibilities

• Manage student conduct cases across undergraduate, graduate, and online programs.
• Investigate, document, track, and resolve alleged violations of institutional policies and community standards in accordance with institutional policies and applicable legal requirements.
• Conduct meetings, gather facts, and assess cases; prepare conduct notices, outcome letters, educational sanctions, and case documentation.
• Facilitate informal resolutions, restorative practices, behavioral agreements, and educational interventions where appropriate.
• Monitor student compliance with conduct outcomes and sanctions, and maintain accurate, confidential case records in institutional systems.
• Identify emerging behavioral trends and recommend preventative strategies and policy enhancements.
• Partner with Residential Life to promote community standards and positive community engagement, and support resolution of incidents in Hult residential communities.
• Develop and deliver educational programming about community expectations, responsible citizenship, conflict resolution, and student accountability.
• Collaborate with Residential Life staff on student concerns, behavioral patterns, and community impacts; provide guidance on conduct trends and residential community wellbeing.
• Assist with student onboarding, orientation, and residential community standards education.
• Coordinate with wellbeing, accessibility, academic, and student support teams to respond to student concerns; liaise with campus CARE, behavioral intervention, or student support teams as assigned.
• Develop behavioral support plans and risk mitigation strategies where appropriate; support students facing personal, behavioral, academic, or community-related challenges; coordinate supportive measures and referrals.
• Develop and deliver training on community standards, student conduct, incident reporting, harassment prevention, safeguarding, and Title IX compliance.
• Present educational workshops and compliance briefings for students, faculty, and staff; train student leaders and staff on incident reporting, documentation, trauma-informed response principles, and referral pathways.
• Support annual compliance and quality assurance activities and institutional initiatives related to Prevent, safeguarding, behavioral risk management, and student wellbeing.
• Monitor developments in conduct administration, higher education regulation, Title IX, safeguarding, and student affairs best practices; support annual policy reviews and process improvements for complaint resolution frameworks.
• Respond to crisis situations, student emergencies, and significant behavioral incidents; support coordinated institutional responses to campus safety and student wellbeing concerns.
• Assist with after-hours incident management when necessary.
• Maintain conduct statistics and institutional reporting metrics; prepare analyses of conduct trends, educational outcomes, and policy effectiveness.
• Support institutional audits, accreditation reviews, and compliance reporting; recommend process improvements to increase consistency, efficiency, and student learning outcomes.
• Assist with development and periodic review of student conduct, community standards, and related institutional policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level