Student – Claims Administration Agent

iA Financial Group•Brossard, QC

3d•Hybrid

About The Position

As a Student – Claims Administration Agent (Dealer Services), you will play a key role in supporting the efficient, thorough and human processing of requests coming from our network of partners. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

Requirements

Currently enrolled in CEGEP or university and available full-time during the summer
Recognized for excellent customer service and sense of professionalism
Thoroughness, efficiency and ability to manage several requests simultaneously
Strong ease in organizing their work and managing priorities
Comfortable in a dynamic environment and knows how to manage their time and stress
Intermediate level in Microsoft Excel, Access and Word
Intermediate level of English, since the person will be required to respond to calls and emails from English-speaking clients across Canada, on a daily basis.

Responsibilities

Act as the first point of contact for the claims department
Answer, transfer and follow up on incoming emails and calls
Analyze received requests and direct files to the responsible persons
Follow up with the different departments (Claims, Customer Service, Accounts Payable)
Receive, verify and process invoices related to extended warranty contracts
Proceed with the payment of authorized claims (credit card or cheque)
Reconcile credit card accounts
Assign claims to adjusters
Contribute to various essential administrative tasks as needed.