Student AV Event Services Technician I

SJSU Student Union•San Jose, CA

5d•Onsite

About The Position

Under general supervision, the AV Technician will be the first point of contact with clients and guests and performs services such as the setup, operation, and strike of event spaces, audio, lighting, video, staging, electrical and/or other technical equipment, and provides for high quality, efficient, and effective production of events in Student Union and throughout campus. The Student Union, Inc. is a 501(c)(3) nonprofit auxiliary that maintains three major facilities at San Jose State University in downtown San Jose, California. These facilities include the Diaz Compean Student Union Building, the Provident Credit Union Event Center, and the Spartan Recreation and Aquatic Center. The Student Union, Inc. functions as part of the Student Affairs Division on campus, and is governed by a Board of Directors made up of a student majority, faculty, and administrators. The Student Union, Inc. of San Jose State University supports the development, growth, and well-being of students and the campus community by providing diverse programs, desired services, and quality facilities to enhance the collegiate experience.

Requirements

Ability to listen and follow detailed instructions.
Ability to work with and professionally interact with various groups of people including, staff, clients, students, and patrons in a highly diverse environments.
Basic understanding of event related technical systems and equipment, sound, lighting, staging, or video preferred.
Willingness to learn and quickly acquire necessary skills
Basic computer skills
Prior event and customer service experience preferred
Ability to work with minimal supervision through completion of an assigned event or project
Must be a matriculated SJSU student and continuously enrolled at least half-time during the academic term. Half-time is defined as follows: Enrollment Status Half-time Units Undergraduate and Post baccalaureate Students 6.0-8.0 hours/semester
The AV technician must have the ability to rapidly acquire and develop skills and an ability to follow direction
Employee frequently uses hand to manipulate objects, tools, and controls
Ability to maintain professional and courteous attitude and conduct at all times
Ability to safely lift and push a minimum of 50 pounds
Employee may be required to work long and irregular hours, including nights and weekends
Must have excellent communication and customer service skills
Employee frequently works in loud and noisy environments
Employee might be exposed to potentially hazardous conditions or environments
AV technician must have the ability to work with minimal supervision through the completion of an assigned event or project

Nice To Haves

Basic understanding of event related technical systems and equipment, sound, lighting, staging, or video preferred.
Prior event and customer service experience preferred.

Responsibilities

Assist with events throughout campus and the Student Union building, including but not limited to set up, strike, and operation of audio, lighting, video, staging, electrical, and/or other technical equipment.
Responsible for learning and following industry safety standards and Student Union Inc. policies and procedures
Responsible for maintaining professional attitude and conduct at all times due to primary contact with event clients and guests.
Responsible for making event decisions that directly affect the operation and public image of the Student Union.
Responsible for assisting clients, guests, and/or other SU staff in the operation of audio visual systems.
Duties consist of assisting in the maintenance, troubleshooting, and repair of technical systems and technical equipment.
Duties consist of the enforcement of SU building policies and procedures.
Duties consist of assisting with building emergencies and/or building evacuations, and life safety issues during events.
Assist in the preparation of detailed event reports and other paper work as needed.
Provide prompt help desk support; train and assist users with the use of computer peripherals and installed software operation
Using Qualys, identify security vulnerabilities, implement corrective actions and perform vulnerability preventative maintenance on computers
Install, maintain, troubleshoot, resolve and upgrade workstation hardware desktop operating systems issues and applications include, but are not limited to Windows 10, Windows 11, macOS, and Microsoft Office.
Troubleshoot both wired and wireless network connectivity and network-based systems (printers, biometric hand scanners, etc.)
Assist in the administration, troubleshooting and maintenance of the IT based business systems; including, but not limited to: Web servers, Windows firewalls, switches, networked print servers and printers, and user accounts
Monitor and maintain campus IT provided enterprise solutions: Qualys, Sophos Central, Jamf and Intune
Maintain system documentation and inventory records, including maintenance records, parts inventory, system layouts, physical diagrams, and software license record