AV Technician I

Pyramid Global Hospitality • College Station, TX

2d • Onsite

About The Position

The Audio Visual Technician supports meetings, conferences, and special events by setting up, operating, and maintaining audio/visual equipment, including sound systems, projectors, cameras, lighting, computers, and related technology. This role works directly with clients, event planners, and hotel staff to provide exceptional service and ensure all AV needs are met with professionalism and efficiency. This position is ideal for candidates with strong customer service skills who are eager to learn technical AV skills through hands‑on experience and training.

Requirements

• High school diploma or equivalent.
• Strong desire and ability to learn AV technology through on-the-job training.
• Excellent customer service and communication skills; ability to speak clearly and professionally with clients and colleagues.
• Basic computer literacy (email, file management, PowerPoint, etc.).
• Ability to lift 40 lbs regularly and safely handle equipment.
• Ability to work flexible hours; including weekends, mornings, evenings, and holidays based on event schedules.
• Ability to work independently and as part of a team.

Nice To Haves

• Experience with video conferencing platforms (Teams, Zoom, Webex).
• Exposure to audio/visual equipment, production, or event support.
• Prior hospitality or guest‑facing experience.

Responsibilities

• Set up audio/visual equipment according to event orders and client needs.
• Run cables, tape cords securely, and maintain safe pathways in event spaces.
• Climb ladders (up to 16 feet) for signage, lighting adjustments, or equipment placement.
• Transport equipment up to 75 lbs. using safe lifting techniques or carts.
• Operate projectors, microphones, mixers, speakers, cameras, lighting controls, computers, and other AV devices.
• Troubleshoot issues and assist clients with presentations and meeting tools.
• Monitor live events, making adjustments as needed to ensure smooth operation.
• Greet clients professionally and confirm AV requirements prior to event start.
• Provide friendly, confident, service‑oriented support throughout events.
• Communicate technical information in an easy, understandable way.
• Collaborate with Event Services and other hotel departments to ensure event success.
• Clean, store, and maintain AV equipment.
• Perform basic repairs and report equipment issues.
• Track equipment usage and ensure adequate inventory for upcoming events.
• Review upcoming event orders to plan equipment use.
• Input basic documentation, logs, or inventories as required.
• Maintain organized workspaces and storage rooms.
• Support the protection and proper handling of hotel AV assets.
• Maintain a professional appearance, attitude, and behavior in all guest interactions.
• Follow all hotel policies, safety procedures, and service standards.
• Engage in continuous learning and maintain required training for the role.
• Uphold Texas A&M Hotel & Conference Center’s mission of exceptional hospitality and service excellence.

Benefits

• 401k with a company match and immediate vesting after 90 days of service
• Access to multiple free wellness platforms such as SupportLinc and Ramsey SmartDollar for you and all members of your household
• Extensive training programs for hospitality and non-hospitality skillsets
• Pet insurance discounts
• Discounts at hundreds of properties nationwide in the Pyramid Global portfolio
• Medical, dental, vision, and other supplemental benefits like identity theft, legal assistance, and life insurance
• Tuition/education reimbursement eligibility after 12 months of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED