Student Assistant, Admin Hub Operations

The New School•Lowell, MA

9d•Onsite

About The Position

The Admin Hub is a coworking floor for administrative staff. We are seeking student workers to provide front-desk and operational support at 79 Fifth Avenue / 17th Floor Admin Hub. The role serves as the primary point of contact for staff using the space and supports the day-to-day operations of the Hub.

Requirements

Professional demeanor and strong customer service skills
Effective verbal and communication skills
Ability to work reliably according to an established weekly schedule
Self-starter, who is comfortable working independently
Ability to take direction, manage assigned responsibilities and follow tasks through to completion
Proficiency in Google Workspace and Microsoft Office
Comfort learning and using technology and workplace systems

Nice To Haves

Students with Federal Work Study awards are welcome to apply. If applicable, please upload your Federal Work Student award letter.

Responsibilities

Greet visitors and assist staff with locating and check-in to their reserved spaces
Provide tours of the Admin Hub to staff as needed.
Respond to basic staff inquiries in person, by phone, or by email and direct questions to [email protected] as appropriate.
Assist staff with locating and using lockers; monitor lockers for compliance with Hub usage guidelines and report issues to Hub Operations Manager.
Monitor the Hub throughout the day and report maintenance, cleaning safety or facilities issues to the Hub Manager.
Submit facilities service requests through the appropriate University system as directed.
Maintain pantry and office supplies, including stocking supplies, conducting periodic inventory checks, updating the inventory spreadsheet and notify Hub Operations Manager of low stock.
Receive, unpack and properly store supply deliveries.
Monitor pantry and shared areas throughout the day, address basic tidiness needs, and report cleaning or maintenance issues as appropriate.
Distribute and track specialty equipment and other shared gear through the lending system.
Report technology or equipment issues to IT Central and notify the Hub Operations Manager.
Monitor printers for unclaimed items, especially documents containing sensitive information and address or escalate issues as appropriate.
Assist Hub Operations Manager with administrative tasks, research, printing and projects that support Admin Hub and Space + Events operations.