Student Affairs Coordinator

McGill University•Sherbrooke, QC

10d•Hybrid

About The Position

Under the direction of the immediate supervisor, the Student Affairs Coordinator provides administrative support for student affairs activities related to personnel enrolled in the Language Training Program (the “program”) of Dialogue McGill, based in McGill’s Faculty of Medicine and Health Sciences. This role involves coordinating activities related to registration and grades, advising program participants, and resolving issues related to their files. The coordinator is also responsible for producing and distributing documents. This position is part of the Language Training Program of Dialogue McGill and is funded through research funds. The contract is for one year, with the possibility of renewal.

Requirements

At least 2 years of experience in student or client-facing role
Excellent communication skills in English and French, spoken and written
Ability to work autonomously and as part of a team in a fast-paced environment
Superior organizational and interpersonal skills
Detail-oriented with demonstrated ability to provide support to various levels of administration
Ability to work on multiple projects within the same timeframe and excellent time-management skills
Competency with computer programs, including Microsoft Office (Word, Excel and PowerPoint) and Adobe Pro
DEP - Secretarial Studies OR DEP - Office Systems
4 Years Related Experience

Nice To Haves

Bachelors’ degree is an asset
Knowledge of McGill University’s administrative policies and procedures is an asset

Responsibilities

Answers student affairs hotline and emails in a professional and timely manner.
Liaises with learners, teaching staff, and administration staff.
Provides explanations related to unit regulations, learners records, programs and calendars.
Performs and organizes activities to support the daily operations of the program by ensuring that student affairs services are carried out in accordance with established goals and objectives.
Plans and attends meetings and special events.
Records and distributes minutes.
Compiles information, verifies and updates timetables and calendar entries.
Collaborates with supervisor in establishing work priorities.
Follows-up and ensures appropriate implementation of decisions made by supervisor.
Programs, monitors and troubleshoots the online student record management platform.
Includes system setup to allow online placement testing and orientation sessions, program admission, registration, and program completion in accordance with the relevant policies, practices and procedures.
During registration period: monitors and controls actual registrations, available spaces, waitlist.
Examines and verifies registration information related to both asynchronous and conversation workshops.
Inform learners on program offering selection.
Assists learners with administration matters regarding registration, drop and withdrawal procedure, etc.
Ensures accurate maintenance of the attendance register and thorough documentation of all learners’ results (information goes to learners’ managers at public health institutions).
Downloads and compiles program evaluation results for review by supervisor.
Updates Dialogue McGill’s relevant website content.
Performs other student affairs duties as required.

Benefits

Competitive benefits package (Health, Dental, Life Insurance) (if eligible)
Defined contribution pension plan (with employer contribution up to 10%) (if eligible)
Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
Competitive vacation policy
Two (2) personal days
Two (2) floating holidays
Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day
Paid time off over the December holiday period
Tuition waiver for regular employees and their dependents
Up to two (2) days of remote work per week where the position permits