About The Position
The incumbent of this role is required to support a team of client-facing professionals who provide service in the language of the clients’ choice (French or English). At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally. Fidelity offers you the chance to build a career, develop professionally and explore different career paths throughout the company. Students are placed into an area of interest and will be provided with a mentor to support them throughout their journey. We offer our students an extensive training program to help enhance skills in communication, public speaking, networking, business etiquette and emotional intelligence. Fidelity proudly supports various non-profit organizations and provides students with the opportunity to volunteer to make a difference in their community. You’ve worked hard to prepare yourself for a great career. No matter what your undergraduate degree is in, there is an opportunity for you at Fidelity.
Requirements
- Working towards a university degree, ideally with a focus on business.
- Bilingual in French and English (written and verbal) is preferred.
- Prior customer service and/or sales experience over the telephone is an asset.
- Ability to grasp and learn technical systems/applications from a user perspective, in a short period of time.
- You must be currently enrolled in a registered co-op program to be considered for this position.
- You must also be available on a full-time basis for the duration of the co-op term.
- Current work authorization for Canada is required for all openings.
Responsibilities
- Addressing requests and questions from investment professionals (brokers/dealers), their administrative support partners and individual investors – with the aim of providing a seamless level of service.
- Create exceptional client experiences by actively responding to account, product and general service inquiries from existing and prospective clients.
- Identify opportunities to provide a value-added, and memorable levels of service to our clients.
- Partner with existing team members and internal business groups to resolve account concerns and inquiries.
Benefits
- Competitive Pay for Specialized Talent
- Flexible, hourly compensation model
- Undergraduate hourly rate ranges from $23.00 to $27.00, based on experience and qualifications.
- Market-aligned rates that recognize the specialized skills and agility required for this role.
- Compensation package that aligns with provincial pay transparency requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
