Student Accounts Specialist
About The Position
The Student Accounts Specialist is responsible for specialized operational functions within Student Financial Services, with primary responsibility for student account refunds, account review and resolution, reconciliations, withdrawal processing, reporting, and administrative account functions. This position researches and resolves complex student account issues, maintains accurate account records, supports effective internal controls, and ensures assigned processes are completed accurately and timely in accordance with university policies and applicable regulations. In this role, you’ll play a key role in advancing Missouri Western’s mission dedicated to access. You’ll help design and deliver technical procedures, effective and efficient business processes and workflows, advocate on behalf of students, and understand the possible financial and regulatory compliance consequences to the University and its students as part of this position.
Requirements
- Knowledge of Title IV regulations.
- Knowledge of GASB and GAAP rules and regulations and the collection process.
- Ability to analyze and discuss student accounts with students and parents.
- Ability to manage a team that includes student employees.
- Proficient in Microsoft Office programs and other general office equipment.
- Organized thinker with exceptional attention to detail.
- Excellent communication skills, both verbally and in writing.
- Strong customer service skills.
- Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
- Bachelor’s degree in a related field.
- Three to five years of experience in accounting or accounts receivable.
- Prior experience with enterprise resource planning ( ERP ) systems or related administrative software.
Responsibilities
- Process student account refunds, including credit balances, prior balances, credit card refunds, Parent PLUS refunds, deposited check holds, non-refundable accounts, and withdrawal-related holds.
- Review student accounts related to withdrawals and determine appropriate account adjustments and refund processing.
- Perform daily reconciliations and balance cashier drawers and related transactional activity.
- Research and resolve complex student account discrepancies, payment issues, and online payment problems.
- Review outstanding checks and assist with resolution and follow-up.
- Process employee billing and other specialized institutional billing activities.
- Administer student account functions related to LewerMark insurance.
- Review and update accounts involving Form 1042 reporting requirements.
- Coordinate W-9/ SSN notification processes related to Form 1098-T reporting.
- Develop and execute student account communication campaigns, including billing, void, refund, email, and text communications.
- Create and maintain operational reports related to student accounts, refunds, payments, and reconciliation.
- Review student account processes and recommend improvements to workflows and internal controls.
- Develop, document, and maintain Student Financial Services procedures related to assigned student account functions.
- Provide specialized customer service and account research for students, families, and campus partners.
- Perform other related duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
