Student Accounts Manager

Ohio Wesleyan University • Delaware, OH

6h

About The Position

Ohio Wesleyan University is seeking a collaborative, service-oriented accounting professional to serve as its Student Accounts Manager. This position offers a unique opportunity to combine accounting expertise, operational leadership, and student engagement to support student success and the University’s mission. The Student Accounts Manager leads the University’s student accounts operations, including billing, cashiering, collections, account reconciliation, regulatory compliance, and student financial communications. The position also partners across campus to promote financial literacy, assist students and families in understanding their financial responsibilities, and support institutional retention efforts by helping students overcome financial barriers to enrollment and persistence.

Requirements

• Minimum of five years of progressively responsible experience in Student Accounts or Bursar operations, accounts receivable, student accounts, or a related financial operations role within higher education.
• Strong customer service, communication, and interpersonal skills.
• Bachelor’s degree.
• Proficiency with Microsoft Excel and Microsoft Word.
• Ability to prioritize multiple responsibilities while maintaining accuracy and meeting deadlines.
• Strong analytical and problem-solving abilities, sound judgment, exceptional organizational skills, and the ability to communicate financial information effectively to students, families, and colleagues from diverse backgrounds.

Nice To Haves

• Financial counseling or financial literacy programming.
• Student retention or student success initiatives.
• IRS Form 1098-T reporting and FERPA compliance.
• Cashiering, accounts receivable, and collections experience.
• PowerCampus (Ellucian), Microsoft Dynamics GP, Flywire, Nelnet ePayment, or similar enterprise systems.
• Advanced Microsoft Excel skills, including Pivot Tables, XLOOKUP/VLOOKUP, INDEX/MATCH, and data analysis.
• Process improvement, workflow automation, and operational efficiency initiatives and reporting.
• Supervisory experience and staff development.

Responsibilities

• Manage all aspects of student billing, payment processing, cashiering, collections, and student account operations.
• Ensure the accurate assessment of tuition, fees, payments, refunds, and account reconciliations.
• Develop and deliver financial literacy resources and educational programming that support informed financial decision-making.
• Provide financial counseling and payment guidance to students and families while supporting student retention and persistence initiatives.
• Oversee cashiering operations, collection processes, third-party billing, and relationships with external payment and collection vendors.
• Serve as the functional administrator for the University’s student accounts system (PowerCampus Student Accounts).
• Develop, implement, and maintain internal controls, policies, and procedures that promote financial accuracy, compliance, and operational efficiency.
• Partner with Financial Aid, Enrollment Management, Student Success, Residential Life, the Registrar, Information Services, and other campus departments to provide exceptional service to students and families.
• Administer IRS Form 1098-T reporting and ensure compliance with applicable federal, state, and institutional regulations.
• Assist with month-end reconciliations, year-end close activities, and annual audit preparation.
• Supervise Student Accounts staff, fostering accountability, continuous improvement, and outstanding customer service.

Benefits

• Ohio Wesleyan University is committed to providing a welcoming, inclusive, and student-centered environment where employees make a meaningful impact every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level